Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Gaurav Dhingra

Gaurav Dhingra

Gurugram

Summary

Experienced System Administrator with proven expertise in Microsoft 365 (O365), Active Directory, Server Management and Vendor Management. Known for strong problem-solving skills, and a commitment to maintaining high-performing IT infrastructures.

Results-driven with a solid background in technical support, infrastructure planning, and delivering impactful, reliable solutions.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sr. System Administrator

Panasonic
Gurgaon
10.2021 - Current
  • Provided L2 support for Microsoft O365 Exchange services for over 2,000 users
  • Supported Active Directory User Management, Attribute Management, GPO Management, and Local DNS creation
  • App registration in Azure Active Directory.
  • Support for Microsoft Teams, Live Events.
  • Implemented Group-based Licensing, Litigation Holds, and Sensitivity Labels across the organization.
  • Successfully executed Shared Mailbox Project and monthly unused mailboxes tracking activity
  • Creation and management of SharePoint sites with appropriate access for users to enhance collaboration.
  • Documented and managed support tickets using IT SARTHI Ticketing tools efficiently
  • Management of Resource Mailboxes
  • Managed O365 policies such as Browser Access Policy, MFA, and Email Access Policy.

Assistant Manager

Business Octane Solutions Pvt Ltd
06.2013 - 09.2021
  • Company Overview: Business Octane IT Infra support
  • Daily administration of Windows systems running currently supported Windows MS Server (2016, 2008,2003).
  • Maintained email communication systems for over 500 employees using Active Directory and MS O365 applications.
  • Email ID Creation, Mail forwarding, mail quota, Mail's configuration over smartphones etc.
  • Provided complete support for Microsoft Teams to enable seamless communication and remote collaboration.
  • Created new accounts and maintained existing user, computer, and laptop configurations.
  • Providing them required permissions, Authorization for shared Data Access.
  • Recommending IT infrastructure requirements and upgrading to ensure acceptable levels of Security, Disaster Management and Data Recovery Plans.
  • Performing systems backups, restore procedures, file replications and management for servers; monitoring servers on a proactive basis for service interruption, server performance and backup failures.
  • Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on user perspective and within defined SLA.
  • Business Octane IT Infra support

Associate Consultant

Blue Star Infotech Limited
Kala Amb
03.2012 - 05.2013
  • Technologies: O365, Active Directory Services, DNS, DHCP, FTP Server, MS Exchange Server, DFS.
  • Hardware: Sophos Firewall, Hubs and Switches.
  • Maintenance of Trend Micro console-based Server Environment. More than 200 clients were maintained by deploying Trend Micro agents in a Domain based environment.
  • Raising IT requirement and closing the order with vendor.

DRS Associate

Stellar Information Systems Ltd
Gurgaon
05.2010 - 02.2012
  • Recovered data from a wide range of storage media including laptops, desktops, external hard drives, pen drives, and memory cards.
  • Successfully Data recovery from more than 500+ cases in 1.8 Years' time.
  • Handled all types of logical data recovery cases, such as deleted, formatted, overwritten, bad sector, and virus-infected media.

FM Engineer

Sitecos Solutions
09.2008 - 10.2009
  • Managed over 500 desktops, resolving OS and domain-related issues.
  • Installed Windows 98 and XP on client desktops and laptops.
  • Provided hardware-level support including motherboard, hard drive, and DVD-ROM replacement.

Education

MCA -

Punjab Technical University
09.2011

M.SC - IT

Punjab Technical University, IGNOU
09.2010

Bachelor of Arts -

IGNOU
12.2009

Skills

  • Microsoft O365
  • Active Directory
  • DNS management
  • Server Administration
  • Data Recovery
  • IT Infrastructure
  • Vendor Management

Certification

  • MCSA
  • CCNA
  • JCHNP (Jetking certified Hardware Networking Professional)

Accomplishments

  • Recovered 700+ Data Recovery cases Successfully from Chandigarh Region
  • Got STAR Appreciation award in Annual function from VP of Blue Star Ltd
  • Achieve Best Performer Award

Languages

  • English
  • Hindi

Timeline

Sr. System Administrator

Panasonic
10.2021 - Current

Assistant Manager

Business Octane Solutions Pvt Ltd
06.2013 - 09.2021

Associate Consultant

Blue Star Infotech Limited
03.2012 - 05.2013

DRS Associate

Stellar Information Systems Ltd
05.2010 - 02.2012

FM Engineer

Sitecos Solutions
09.2008 - 10.2009

MCA -

Punjab Technical University

M.SC - IT

Punjab Technical University, IGNOU

Bachelor of Arts -

IGNOU

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Gaurav Dhingra