Summary
Overview
Work History
Education
Skills
Certification
Notice Period
Personal Information
Languages
Projects
Disclaimer
Timeline
Generic
Saurabh Kumar Singh

Saurabh Kumar Singh

Ghaziabad

Summary

Seeking a challenging position as a Delivery Manager/Program Manager in an innovative organization, where my ability can be valuable, and I may continue to develop new skills and keep abreast of latest technologies.

A dynamic professional with 13 years+ of experience in Project delivery in Prepaid Business, Payments, Insurance domain . 8.5 Year+ of experience in Delivery Management, System Integration, Migration ,Team Management, People management and Hiring Management . 4.5 Year of experience in Java Development. 4 Years of experience in Payment domain where worked for new System Integration, Enhancement and Migration. Adept handling projects efficiently for delivering the required applications in a very systematic way. Managed Prepaid/Online Recharge Platform in Bharti Airtel as a Technical Project Manager and I managed one COE team for All Business delivery. Gained exposure to different phases of Software Development Life Cycle. Understanding the technical & functional specifications. Provide post-implementation, enhancement and maintenance support to client for application.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Service Delivery Manager

Cognizant technologies Solutions Pvt Ltd
Gurgaon
01.2021 - Current
  • Managing SOA service development and end to end delivery for 30+ consumer who all are consuming SOA Services as a Middle Layer
  • ESA Management for 35+ FTE tagged under project to close timesheet, SOW, Billing and New resource demand Management for account
  • Hiring management for Max life account .
  • People Management where Rating, Appraisal closure, Development Plan and Project allocation closure for mapped resources
  • Managing end to end delivery for SOA BAU and Migration Projects.
  • Developed and implemented strategies to improve customer satisfaction levels.
  • Monitored team performance, identified areas for improvement, and provided feedback and coaching.
  • Coordinated activities between departments to ensure smooth service delivery process.
  • Collaborated with internal teams to develop best practices for service delivery processes.
  • Conducted regular meetings with customers to discuss their requirements and expectations.
  • Provided technical guidance and training to the team members on new tools or technologies used in the organization's services.
  • Identified opportunities to reduce cost and improve productivity.

Technical Manager

SEW Pvt Ltd
Noida
06.2020 - 01.2021
  • Managing Payment and Notification Team, Project Delivery and New Integration/Enhancement projects

Project Manager

Qualtechedge pvt Ltd
Noida
12.2018 - 05.2020
  • Managing Engineering/BAU Projects of Max Life Insurance as a project Manager
  • Working with business SME,Domain Owner and BA to gather requirement and estimate changes and Cost Established Devops Process for Deployment at DEV, UAT And Prod Environment Managed Migration and New Product implementation Identifying APIC and Data Power product limitation and check new upgraded version for upgrade
  • Managing Business delivery having 18 FTE count including UAT Support, BA, Techlead and Developers Managing Account of SOA Team including Budgeting

Technical Project Manager (AM)

Bharti Airtel ltd
Gurgaon
07.2015 - 12.2018
  • Managed Prepaid Recharge system of Airtel India
  • Managed Business Delivery and Small Migration project with done with COE Team
  • Analysis Product and enhance Product feature to increase business revenue with help of IT and Business team
  • Managed Data Migration Project for Telenor
  • Managed Full Migration Project including Infra setup, Service migration and Data Migration Project
  • Migrated Multiple External Online partner with Running Product and effectively engaging the stakeholder, incorporating all project work streams
  • Managed Database and OS version upgrade activity with proper plan
  • Managed project in line with strategic road map for IT Modernization from Outdated server to upgraded Server (P to X Series server migration)

Software Engineer

Artech Infosystems pvt ltd (Client -IBM India pvt ltd)
Gurgaon
10.2012 - 07.2015
  • Worked on Major and Minor Development part, Application Configuration, Enhancement and Deployment Task
  • Creation and configuration of development environment
  • Requirement Gathering from Client and Prepare Document to take confirmation on requirements and Create Business Specific Document for Development
  • Installation of RSA, WAS and DB2 Promotion of Code with Change Management Process.

Java Developer

Trice Work Solution
Ghaziabad
01.2011 - 10.2012
  • Worked on Web Page Designing using html and CSS
  • Worked as a developer in Java and SQL and Deployment Activity done with help of FTP tool.

Education

Gautam Budha Technical University

Skills

  • Project Management, Delivery Management, People Management, Hiring Management, Java (J2SE and J2EE), SQL, Web Development, RSA, Eclipse
  • Customer Engagement
  • Resource Allocation
  • Client Relationships

Certification

  • Scrum Master Certified (CSM) in 2017.
  • Safe POPM certified in Jun 2023.
  • Received Award “Customer Comrade” to work dedicatedly with Client to get more business and smooth some process.
  • Completed the course in Core Java from Impeccable Private Limited, Ghaziabad (May 2009 to July 2009).
  • Got award for Smooth Telenor base migration on Recharge Platform in Bharti Airtel

Notice Period

3 Months

Personal Information

  • Date of Birth: 08/14/1986
  • Gender: Male
  • Nationality: Indian

Languages

English, Hindi

Projects

Cognizant technologies Solutions Pvt Ltd, 01/2021, Present, Service Delivery Manager, Managing SOA service development and end to end delivery for 30+ consumer who all are consuming SOA Services as a Middle Layer. ESA Management where all resources (35+ FTE) tagged under same project to close timesheet, SOW, Billing and New resource demand Management for account. Hiring management for same more than two Accounts. People Management where Rating, Appraisal closure, Development Plan and Project allocation closure for mapped resources. Managing end to end delivery for SOA BAU and Migration Projects. SEW Pvt Ltd, 06/2020, 01/2021, Technical Manager, Managing Payment and Notification Team, Project Delivery and New Integration/Enhancement projects Qualtechedge pvt Ltd, 12/2018, 05/2020, Project Manager, Managing Engineering/BAU Projects of Max Life Insurance as a project Manager. Working with business SME, Domain Owner and BA to gather requirement and estimate changes and Cost. Established Devops Process for Deployment at DEV, UAT And Prod Environment. Managed Migration and New Product implementation. Identifying APIC and Data Power product limitation and check new upgraded version for upgrade. Managing Business delivery having 18 FTE count including UAT Support, BA, Techlead and Developers. Managing Account of SOA Team including Budgeting. Bharti Airtel ltd, 07/2015, 12/2018, Technical Project Manager (AM), Managed Prepaid Recharge system of Airtel India. Managed Business Delivery and Small Migration project with done with COE Team. Analysis Product and enhance Product feature to increase business revenue with help of IT and Business team. Managed Data Migration Project for Telenor. Managed Full Migration Project including Infra setup, Service migration and Data Migration Project. Migrated Multiple External Online partner with Running Product and effectively engaging the stakeholder, incorporating all project work streams. Managed Database and OS version upgrade activity with proper plan. Managed project in line with strategic road map for IT Modernization from Outdated server to upgraded Server (P to X Series server migration). Artech Infosystems pvt ltd (Client -IBM India pvt ltd), 10/2012, 07/2015, Software Engineer, Worked on Major and Minor Development part, Application Configuration, Enhancement and Deployment Task. Creation and configuration of development environment. Requirement Gathering from Client and Prepare Document to take confirmation on requirements and Create Business Specific Document for Development. Installation of RSA, WAS and DB2. Promotion of Code with Change Management Process. Trice Work Solution, 01/2011, 10/2012, Java Developer, Worked on Web Page Designing using html and CSS. Worked as a developer in Java and SQL and Deployment Activity done with help of FTP to

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

Service Delivery Manager

Cognizant technologies Solutions Pvt Ltd
01.2021 - Current

Technical Manager

SEW Pvt Ltd
06.2020 - 01.2021

Project Manager

Qualtechedge pvt Ltd
12.2018 - 05.2020

Technical Project Manager (AM)

Bharti Airtel ltd
07.2015 - 12.2018

Software Engineer

Artech Infosystems pvt ltd (Client -IBM India pvt ltd)
10.2012 - 07.2015

Java Developer

Trice Work Solution
01.2011 - 10.2012

Gautam Budha Technical University
  • Scrum Master Certified (CSM) in 2017.
  • Safe POPM certified in Jun 2023.
  • Received Award “Customer Comrade” to work dedicatedly with Client to get more business and smooth some process.
  • Completed the course in Core Java from Impeccable Private Limited, Ghaziabad (May 2009 to July 2009).
  • Got award for Smooth Telenor base migration on Recharge Platform in Bharti Airtel
Saurabh Kumar Singh