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A competent leader and a result-oriented professional offering 13.1 years of which 10 years of experience in Banking Sector with expertise in Branch Banking Sales, Operations and Audit & Compliance, Customer / Client Relationship Management and Customer Service; presently spearheading functions with BANDHAN BANK LTD as Branch Manager.

Currently working with TC Global, Pioneers in Higher Education and Career Management consulting space as Regional Business Head responsible for 5 states and Nepal since October 2017.

  A customer-focused professional having 28 years of 360-degree exposure in Customer experience management
  In-depth exposure to Training , both Behavioral and Technical across both management and staff levels for both field teams and call centers including managing after training analysis and interventions
  Worked with Airtel for 11 years & Tata Teleservices for 8 years -Comprehensive experience in customer experience management across Telecom - Mobility, Broadband, Fixed line in B2B as well as B2C scenarios
  Business Management exposure in both Telecom and Overseas Education Management
  Expertise in managing customer service functions like Contact Centre management, Capacity Building, Training on both soft skills & product, Quality & customer Experience measurement management, Service Design & Strategy, Compliances, Regulatory interface, Audits, Service Recovery, Communications & WCOM along with excellence in analyzing existing operations and implementing strategies to streamline processes thereby ensuring optimum customer satisfaction and retention
  Change catalyst for improving performance/quality by establishing SOPs & systems
  Trained & Certified from URS (UK) as a quality auditor Certified by Omni touch on Operations Management Certified by NICE on Quality Management Systems Training
  Vision Oriented Leader with capability to craft new processes & policies and turn them into life and action within the organization
  Team-based management style coupled with the zeal to drive visions into reality
  Was part of Airtel Telemedia Launch team in 1998 at MPCG
  Was part of Tata Docomo Launch Team in 2009 – For Karnataka & MPCG
  Rated Exceptional contributor 5 times in a row by Airtel from 2004 to 2008
  Nominated Member of After Sales Service Excellence Group for Tata Group responsible for thrashing out after-sales service strategy and direction at Group level


Forward-thinking Regional Manager with a total experience of 11 years in Sales, Service & Retentions - with over 6+ years of experience in the SaaS industry. Excellent reputation for resolving problems and improving customer satisfaction along with managing staff and improving processes consistently. Versatile with exemplary skills in management of Sales, Service and SDR teams for the Asia Pacific region, proving commitment towards business growth. Determined to lead and promote high levels of customer service and engagement efforts.

Experienced Sales Manager with a demonstrated history of working in the E-commerce, internet, online, information technology & services, media, marketing, and advertising industries. Skilled in Managing, Sales Management, Negotiating, Closing, Strategizing, and analyzing with a Bachelor's degree focused in Business/Commerce.

Professional leader with significant experience in regional management. Demonstrates strong focus on team collaboration and achieving results. Known for strategic planning, operational efficiency, and effective communication. Adaptable and reliable, with keen ability to navigate changing needs and drive success.

Gaurav Kumar Singh

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Regional Head

Cluster Manager

Branch Manager

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Bachelor Of Socio Legal Science - Law

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Regional Head

Cluster Manager

Branch Manager

Bachelor Of Socio Legal Science - Law

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