Gaurav Singh Banafer

• Managed product development for CareStack, B2B SaaS Dental Practice Management Software with an ARR of ~ $15 million. I focus primarily on enhancing Omnichannel Customer Engagement features
• Owned strategic revamp of Online Reputation Management module, leading a team of 9 devs and 1 UX designer to achieve a ~30% increase in module NPS
• Assisted product expansion into three new international markets
• Led development of Campaign Analytics Dashboard, providing actionable insights to optimize customer engagement strategies.
• Created Product Requirement Documents to communicate upcoming features and products to internal teams.
• Used Spotify's Scaled Agile inspired framework for collaborative product development.

• Part of co-founding team & responsible for product management, investor collaborations & business strategy of a Web3 Company
• Secured a $265k seed funding from notable angel investors in the crypto industry
• Responsible for end-to-end product ideation, market research, creation of product roadmap, and enabling cross-functional collaboration for product development
• Collaborated closely with legal and compliance teams for product compliance within crypto regulations
• Spearheaded the creation and engagement of product community on Discord and Twitter for both products (Growth of community by ~3k members in 3 months)

Key products managed

• Ariel Protocol - A one of a kind decentralized finance platform for diverse asset trading, created on Terra blockchain.
• Movepad - Introduced a security focused Token Launchpad on Sui Blockchain, prioritizing investor protection

• Developed Virtual Engagement Manager, a B2B SaaS product focused on automating workflow management
• Contributed to scaling the product to ~$1M Annual Recurring Revenue while onboarding multiple Fortune 500 pharmaceutical companies
• Drove development of dashboard analytics with Amazon QuickSight to display insights on project delivery quality
• Developed requirements documents, user stories, and assisted in developing wire-frames for each product's features
• Managed product backlog using Scrum/Agile best practices to prioritize enhancements that consistently improved CSAT ratings

• Projects Managed: Centralized Crypto Exchange and Trade Finance product leveraging blockchain technology.
• Product backlog management using Scrum principles to prioritize and develop new features in collaboration with cross-functional teams

• Managed a portfolio of more than 300 High Net-worth Customers for their End-to-end banking and financial needs at the biggest branch of Bangalore