Gauri Kide
Mumbai
Summary
Versatile German language associate bringing 3 years of expertise providing exceptional service in varied customer-facing roles . Effectively manages tasks and collaborates with team members for new ideas and strategies. Dedicated to self-development to provide expectation-exceeding service and also responsible and passionate about delivering outstanding quality and service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
German language associate
Hettich Competence Services
Navi Mumbai
03.2023 - Current
- Managed client relationships, organising regular meetings to discuss ongoing projects and future needs.
- Led training sessions for employees of German subsidiaries on various data protection topics, and tools.
- Created, maintained, and updated information on pages of our internal Hettich website about various data protection topics (e.g. Order processing agreement, Privacy by design and Default) in accordance with GDPR.
- Checking of internal and external contracts as and when they are received.
- Used technical and detailed information to prepare comprehensive reports.
- Reviewed and updated company policies, ensuring compliance with industry regulations and best practices.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides on data protection.
- Managed confidential files and documents, maintaining strict confidentiality and data protection protocols.
- Ensured compliance with regulatory standards, including GDPR and DPDP.
- Documented accurate reports, monthly KPIs, maintaining confidentiality and data protection standards.
Executive - Claims administration-German Language
Kuehne+Nagel
Mumbai
06.2021 - 01.2023
- Identified opportunities and made recommendations regarding improving service delivery, to enhance efficiency.
- Contacted internal KN employees and Nacora stations to build a claims file in accordance with the SOP of each Nacora centre.
- Collect documentation for the marine liability claim form, verifying it with the unique claim number for each region.
- Enter or update data into the system as required.
- Maintaining internal reports for the claims from all the regions.
- Ensuring the accuracy of documentation.
- Created and maintained electronic records, checking data accuracy for all insurance claims.
Language counselor
British Institute of Languages
Mumbai
02.2020 - 03.2020
- Met with students in person and spoke over telephone to help students construct class schedules.
- Supported career services by counselling students on career options and guiding job search skills development.
- Identified potential barriers within students academic process to initiate steps for resolution
- Monitored low achieving students to develop plans for grade improvements
German language Trainer
British Institute of Languages
Mumbai
10.2019 - 03.2020
- Expanded student understanding of texts and assigning exploratory essays to help students articulate knowledge.
- Created PowerPoint presentations to give students interactive exercises to prepare for tests and quizzes
- Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management.
Education
B2 - German Language (Reading, Writing, Listening)
Goethe Institute
Mumbai01-2023
B1 - German Language
Goethe Institue
Mumbai2021
A2 - German Language
Cambridge Institute
Mumbai2019
A1 - German Language
Cambridge Institute
Mumbai2019
Bachelor of Commerce - Acconting
Somaiya College of Arts, Commerce and Science
Mumbai2019
Skills
- Microsoft Office applications
- Problem solving
- Data confidentiality
- Team collaboration
- Email management
- Report preparation
- Appointment scheduling
- Work prioritization
- Regulatory compliance
Languages
English
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2
Marathi
Native
Native
Hindi
Intermediate (B1)
B1
Spanish
Beginner
A1
Accomplishments
- Cleared ESOL International exam (Level A2) with Merit
- Participated in various sports at Taluka level and won Medal for the same.
Certification
- ESOL certified
Hobbies
- Walking
- Listening to music
- Sports (Table tennis, foosball, etc.)
- Cooking
- Watching movies
Timeline
German language associate
Hettich Competence Services
03.2023 - Current
Executive - Claims administration-German Language
Kuehne+Nagel
06.2021 - 01.2023
Language counselor
British Institute of Languages
02.2020 - 03.2020
German language Trainer
British Institute of Languages
10.2019 - 03.2020
B2 - German Language (Reading, Writing, Listening)
Goethe Institute
B1 - German Language
Goethe Institue
A2 - German Language
Cambridge Institute
A1 - German Language
Cambridge Institute
Bachelor of Commerce - Acconting
Somaiya College of Arts, Commerce and Science