Gautam Kumar
Banking
Bangalore ,Karnataka
Summary
Accomplished E-Relationship Manager from ICICI Bank, adept in financial services and relationship building, significantly enhanced client satisfaction through expert wealth management and customer portfolio management. Leveraged investment skills and interpersonal acumen to exceed client expectations, achieving notable client retention rates without compromising service quality. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
1
1
year of professional experience
Work History
E- Relationship Manager (Deputy Manager Band-1)
Icici Bank
Bangalore
01.2024 - 04.2025
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
- Implemented CRM best practices, improving data accuracy and usability for client management.
Education
Bachelore Of Commerce - Accounting And Business Management
Lalit Narayan Mithila University
Darbhanga Bihar 05.2023
PGDB - Banking And Financial
Manipal Academy of Banking Financial Service
Bangalore 09.2024
Skills
Investment and Wealth Planning
Financial services
Customer portfolio management
Relationship building and management
Service support
Wealth Management
Banking
Client Relationships
Financial Advising
Timeline
E- Relationship Manager (Deputy Manager Band-1)
Icici Bank
01.2024 - 04.2025
Bachelore Of Commerce - Accounting And Business Management
Lalit Narayan Mithila University
PGDB - Banking And Financial
Manipal Academy of Banking Financial Service