Niroj kumar Singha
Baripada , Mayurbhanj
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Deputy Relationship Manager
DCB Bank
Baripada
09.2025 - Current
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Managed client portfolios to enhance relationship strength and satisfaction.
- Developed client engagement strategies to foster long-term relationships.
- Analyzed customer feedback to identify improvement areas in banking services.
- Generated new business leads through networking events and cold calling initiatives.
- Maintained up-to-date records of all client accounts using CRM software tools.
- Assisted in the preparation of marketing materials, such as presentations, brochures, and reports.
Relationship manager in Bancassurance
Star union Dai-ichi Life insurance pvt Ltd
Jashipur
11.2023 - 09.2025
- Exceeded sales goals by promoting products and services to maximize client financial needs.
- Retained and acquired new customers with financial needs in deposit and investment products.
- Assisted clients in identifying their needs and provided suitable solutions to meet their requirements.
- Utilized CRM software to track all client information, including contact details, sales history, and preferences.
Branch Sales Executive
Bandhan Bank pvt Ltd
Baripada
04.2022 - 10.2023
- Identifying potential customers and generating leads through various channels, like networking, cold calling, and social media.
- Establishing and maintaining strong relationships with clients to foster loyalty and repeat business.
- Offering expert advice and guidance to clients regarding products or services.
- Addressing client inquiries, resolving complaints, and ensuring customer satisfaction.
- Analyzed customer feedback and adjusted the sales approach accordingly.
- Identified opportunities for improvement in existing sales processes and procedures.
- Updated information in customer accounts and maintained DSR databases.
Education
Bachelor of Arts - Geography
M.P.C. Autonomous College
Baripada07-2020
Associate of Arts - Arts
M.P.C Junior College
Baripada06-2017
10th -
M.k.C High School
Baripada05-2015
Skills
- Relationship building
- Client portfolio management
- CRM software utilization
- Lead generation
- Service support
- Value selling
- Customer service
- New business generation
- Investment and wealth planning
- Policy management
- Business development
- Teamwork and collaboration
- Sales strategy development
Personal Information
- Date of Birth: 01/29/2000
- Nationality: Indian
- Hobbies: Listening Music and Playing an instrument.
Accomplishments
Top performer in Baripada Zone FY 2024-25 in Star Union Dai-Chi.
Timeline
Deputy Relationship Manager
DCB Bank
09.2025 - Current
Relationship manager in Bancassurance
Star union Dai-ichi Life insurance pvt Ltd
11.2023 - 09.2025
Branch Sales Executive
Bandhan Bank pvt Ltd
04.2022 - 10.2023
Bachelor of Arts - Geography
M.P.C. Autonomous College
Associate of Arts - Arts
M.P.C Junior College
10th -
M.k.C High School