Gaurav Upreti

. Managing the consumer card accounts under the PMLA process

. Periodic review of the consumer card accounts

. Ensuring compliance with all the regulations and guidelines

. Completed the KYC of the old customers

. Liaison with core KYC support team within organization for smooth and fast processing of cases

. Acquire premium consumer card accounts for American Express in Delhi NCR region and achieve monthly targets

. Working with new hires closely to make them aware about targeting right segment

. Creating new opportunities of revenue by up selling and cross selling of products like insurance and Supplementary cards to card member

. Liaison with various support team within organization for smooth and fast processing of applications

. Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction

. Planned portfolio solutions after carefully analyzing clients financial health and future requirements.

. Acquire premium consumer card accounts for American Express in Delhi NCR region

. Prospecting and driving business through Cold calling, data calling , referrals etc.

. Developed and cultivated lucrative relationships with both new and

existing clients through effective communication and exemplary interpersonal skills

. Engage in regular portfolio planning to determine area of focus and quarterly forecast

. Ensure all Performance standards are met viz business targets,controls and compliance

. Resolve grievance and any bad experience faced by card member post signing up enhancing customer loyalty and minimizing customer attrition