Gautam kumar
Ahmedabad
Summary
Resourceful professional in technology support, known for high productivity, and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
eClinicalWorks India Pvt Ltd
Ahmedabad
11.2021 - Current
- I am responsible for finding technical resolutions associated with the software, with excellent customer satisfaction, as well as working with cross-functional teams in the organization. I have been working with databases using MySQL and MS SQL.
- Working on interfaces like Clinical, ADT, SIU, DFT, etc.
- Utilize HL7 tools to analyze, troubleshoot, and validate HL7 messages.
- Collaborated with engineering and product teams to identify and rectify recurring technical issues.
Education
Bachelor of Science -
Gujarat University
Ahmedabad, IndiaHigher Secondary School -
Maharshi Public Sr. Sec School
New Delhi, IndiaSkills
- Technical troubleshooting
- Software resolution
- Communication skills
- Team collaboration
- Root cause analysis
- Time management
HARD SKILLS
- MySQL, MS SQL
- Network and connectivity : TCP/IP, SFTP, VPN
- Data Interoperability
- HL7 architecture knowledge
- HTML, CSS, MS office
Timeline
Technical Support Engineer
eClinicalWorks India Pvt Ltd
11.2021 - Current
Bachelor of Science -
Gujarat University
Higher Secondary School -
Maharshi Public Sr. Sec School
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