Gautham N
Technical Content Developer
Bengaluru,KA
Summary
Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content. Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Technical Content Developer
Dell International Services
12.2015 - Current
- Worked on Cloud Client Computing documentation which include Thin Clients and AIOs
- The documentation set include Administrator’s Guide, User’s Guide, Quick Start Guide, Release Notes, and others
- Successfully lead documentation for Windows and Wyse Management Suite projects
- Have authored API documents for Wyse Management Suite
- Proficiency in developing the technical guides that are extensively used by the marketing team
- Driving the efforts and elucidating the importance of quality of the document delivered to the customer
- Worked on developing guidebook for IT process framework which included working with the design team and other stakeholders
- Worked on a project (video) to provide the customers, a complete overview of the offerings from Dell for a particular product
- Persistent efforts to listen to the customers’ feedback and update or tweak our documentation approach.
Customer Support Officer
HGS (Formerly Mphasis)
03.2015 - 11.2015
- Handled hundreds of customer calls professionally and provided resolution in real time.
Education
BE in Electronics and Communication -
06.2014
Skills
XML authoring
Experienceinproductdocumentation
- Windows 10 IoT Enterprise documentation, Created a generic document for the operating system which in turn reduced the time to develop the Windows document for future products., Successfully lead the documentation efforts of all Windows projects and ensured that all the documents were delivered on schedule.
- Wyse Management Suite project, Leading the documentation efforts for several releases which included 11 documents for each release., Created and revamped several documents which included providing feedback to ENGG with respect to the UI. This was well received from the project management team., Conducted CBS with the competitor products and based on the findings, added new sections to add value for the customer., Worked on API documentation using Stoplight which was a first in the Wyse portfolio.
- Cloud Management Suite Project, Leading the documentation efforts and creating strategies to help improve the customer experience.
Timeline
Technical Content Developer - Dell International Services
12.2015 - Current
Customer Support Officer - HGS (Formerly Mphasis)
03.2015 - 11.2015
MVIT Engineering College - BE in Electronics and Communication,
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