GAYATHRE DEVE
Sr.Test Analyst
Chennai
Summary
Dynamic operations and process management professional with over 13 years of experience in healthcare systems, quality operations, and workflow optimization. Expertise in leading teams, streamlining processes, and analyzing operational data to enhance efficiency and service delivery through effective collaboration with cross-functional stakeholders. Proficient in Agile methodologies, workflow automation, and operational performance monitoring. Actively pursuing opportunities in operations, supply chain, logistics, or product operations roles where analytical thinking, leadership, and a commitment to process excellence can significantly contribute to organizational success.
QA Test Lead Professional with strong background in software testing and quality assurance. Known for driving team collaboration and consistently delivering results. Skilled in test planning, automation, and defect tracking, while maintaining flexibility to adapt to changing project needs. Respected for reliability and methodical approach to problem-solving.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
QA Test Lead
Cognizant Technology Solutions
2016.08 - Current
- Led a team of 4 QA testers, managing sprint tasks, monitoring deliverables, and ensuring SLA compliance.
- Collaborated with developers, analysts, and stakeholders to improve healthcare system workflows and reduce production defects.
- Developed structured test plans, test cases, and validation strategies for complex healthcare applications.
- Used SQL for data validation and operational analysis to ensure system accuracy and integrity.
- Managed defect tracking, sprint workflows, and release coordination using Azure DevOps and Jira.
- Supported workflow automation initiatives using Pega BPM capabilities.
- Blue Cross Blue Shield North Carolina Project
Accounts Receivable Specialist (SME)
Cognizant Technology Solutions
2012.07 - 2016.08
- Managed patient accounts and insurance claims processing to ensure timely revenue cycle operations.
- Resolved billing discrepancies and claim disputes by coordinating with healthcare providers and insurance companies.
- Improved operational efficiency by identifying workflow gaps and implementing process improvements.
- Prepared operational reports and documentation to support management decision-making.
- Handled customer queries and escalations while maintaining strong professional relationships.
- Assurant Healthcare Project
Education
Master's - Biotechnology
Sri Ramachandra University
Chennai, India2009-01
Skills
Operations Management
Supply Chain Coordination
Process Improvement & Workflow Optimization
Stakeholder & Vendor Management
Data Analysis & Reporting
Team Leadership & Performance Management
Risk Assessment & Operational Monitoring
Cross-functional Collaboration
Azure DevOps
Certification
Advanced Certification in Product Management – Accredian (in collaboration with IIT Guwahati)
Leadership Impact
- Led and mentored a team of QA testers, ensuring consistent delivery aligned with client SLAs.
- Improved operational workflows through structured testing, defect tracking, and collaboration with development teams.
- Supported process optimization initiatives that enhanced system reliability and reduced operational errors.
Timeline
QA Test Lead
Cognizant Technology Solutions
2016.08 - Current
Accounts Receivable Specialist (SME)
Cognizant Technology Solutions
2012.07 - 2016.08
Master's - Biotechnology
Sri Ramachandra University