Listening to Music
Gayathri M
Assistant Professor
Chennai
Summary
Seeking a position as an Assistant Professor with an opportunity for continuous growth. To play a key role in a challenging and creative environment with commitment and dedication to earn credentials for the college and myself.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Client Care Executive
Standard Chartered Bank
Chennai, India
08.2019 - 10.2021
- Established clear and competitive goals, growth roadmaps, and strategic business plans
- Developed sales strategies to achieve short and long-term sales revenue objectives
- Identified opportunities to expand or shift course to take advantage of changes in market.
- Handling international customers, handling escalations, problem solving, cross selling products.
- Scored 95+ out of 100 in Call audit.
Retail Sales Executive
Make My Trip
Chennai, India
07.2018 - 06.2019
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
Tour Coordinator
Champion Travel And Tour Pvt Ltd
Chennai, India
07.2016 - 06.2018
- Arranged travel accommodations for groups, couples, executives, and special needs clients
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Conducted presentations in colleges on awareness about tourism in India.
- Handled Group Tours with 100+ pax.
Education
MBA - Tourism Management
Anna University, CEG Campus
Chennai, India 07.2014 - 04.2016
B.Tech - Information Technology
RMK Engineering College
Kavarapettai, India 07.2010 - 04.2014
Hsc - Mathematics And Computer Science
Maharishi Vidya Mandir
Chennai 06.2009 - 04.2010
Skills
Team Leadership
Interpersonal Skills
Training and Development
Customer-Oriented
Public Speaking Talent
Growth Planning
Interests
Chess
Shuttle
Cycling
Certification
Cleared UGC NET NTA exam conducted on Dec 2023 and result on Jan 2024
Additional Information
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
Date :
Place : Chennai
(GAYATHRI.M)
Timeline
Cleared UGC NET NTA exam conducted on Dec 2023 and result on Jan 2024
01-2024
Senior Client Care Executive
Standard Chartered Bank
08.2019 - 10.2021
Retail Sales Executive
Make My Trip
07.2018 - 06.2019
Tour Coordinator
Champion Travel And Tour Pvt Ltd
07.2016 - 06.2018
Certified Grade in the Business English Certificate (BEC) Vantage-Council of Europe Level B1 from UNIVERSITY of CAMBRIDGE.
04-2015
MBA - Tourism Management
Anna University, CEG Campus
07.2014 - 04.2016
B.Tech - Information Technology
RMK Engineering College
07.2010 - 04.2014
Hsc - Mathematics And Computer Science
Maharishi Vidya Mandir
06.2009 - 04.2010