SIVARAJ S

• Providing phone banking support for two west African country's Nigeria and Ghana.
• Supporting client on online banking issues, Debit cards,credit cards and loans.
• Managed escalation calls, ensuring swift resolution of complex customer issues with empathy and efficiency.
• Served as an Incubation Coach, mentoring new hires and refining their skills for seamless integration into the team.
• Conducted appreciation call audits, evaluating service quality and providing actionable feedback for improvement.
• Acted as a Subject Matter Expert (SME), offering guidance and support to team members on intricate processes and customer interactions.
• Handled outbound calls to address special requests made by agents, facilitating proactive customer assistance.
• Team member Fraud Desk Nigeria, handling email from other bank and placing lien on account on fraud activities maintaining tracker for fraud desk.

* McAfee (Sales and Retention) Ensure to meet sales goal every day, Proactively manage and develop customer relations, Maintaining |CRR | CSAT Generating revenue according to the metrics, convincing customer for sale Retain the customer who ask for refund Selling consumer MacAfee products, Understanding customer and selling product accordingly Creating customer contact and documenting all information provided by customer in CRM tool

* DELL (Sales and Tech support) Identifies customer objectives and requirements and recommends appropriate solutions.

Selling software warranty according to customer need

Providing technical support after selling warranty Identifying software or hardware issue Providing software technical support like OS reinstallation, driver reinstallation, printer issue, network issue, virus removal etc., through remote access by using dell remote tool.

• Delivered presentations at industry conferences, raising company profile and attracting potential clients.
• Implemented sales training programs for new business development team members, increasing overall effectiveness in securing new clients.
• Developing quotes and proposals Negotiating and renegotiating by phone, email, and in person
• Developing sales goals for the team and ensuring they are met Identifying new sales leads
• Maintaining fruitful relationships with existing customers
• Social Networking, Social Media Marketing, Business Development, Digital Media Marketing

Marketing through email and phone Generating leads and visiting client

Preparing sheet laying and cladding diagrams. Preparing BOQ. Designing 3d presentation modules. Giving design and BOQ solutions to walk-in clients.

Designing non standard accessories. Site visit for drawing inputs.