Dynamic Senior Client Care Executive with extensive experience at Standard Chartered Bank, recognized for elevating customer satisfaction and surpassing sales targets by over 95%. Expertise in tactical planning and effective communication, with a strong ability to multitask and promote teamwork. Demonstrated success in client retention and driving sales through innovative solutions and a proactive approach. Career aspirations include leveraging skills to further enhance client experiences and contribute to organizational growth.
Hi, I’m
Shabana Zakir
Senior Client Care Executive
Kilpauk, Chennai,TN
Summary
Overview
8
years of professional experience
1
Certification
Work History
Standard Chartered Bank
Senior Client Care Executive
07.2023 - Current
Job overview
- Meet and exceed established sales targets, including calls per day, meetings/appointments per month, closing proposals, executing card sales
- Plan, qualify, obtain, and manage new and existing sales opportunities to achieve and exceed business plans
- Communicate effectively to deliver department goals, respond to market trends, and handle challenges in a fast-paced sales environment
- Communicate with diverse Credit card clients, build rapport and long-term relationships, and achieve customer satisfaction metric
- Addressing Concerns related to closure of credit card
- Providing solutions to the closure request and retain the clients back to bank
- Card annual fee reversal, interest reversal, late payment reversal
- Giving cash back for retentions
- Monthly basis campaign allotting to customers
- Addressing queries related to Balance transfer of Loans
- Providing cash loan to the Customers on their Credit cards
- Giving Easy payment plan to the customers
- Addressing supplementary credit card requests
Lifecell International Private Limited
Telesales Executive
01.2021 - 06.2023
Job overview
- Responsible for day to day appointments and enrolments
- Consistently achieving the targets with increased L2A and A2P and P2C metrics
- Responsible for overseeing inbound and outbound call activities
- Developed and implemented sales strategies to increase the revenue of team target
- Aggressively maintains high standards and in-depth product knowledge through continuous training and high-quality customer satisfaction goals
- Driving business with extensive knowledge on handling the tools like LeadSquared and Genesis dialler
- Manage inbound / outbound calls (Mode of call - Audio / Video) in a timely manner
- Seize opportunities to upsell products when they arise
- Presentation and sales target to be met on daily and monthly basis
- Build sustainable relationship and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Consecutive 8 months target achieved which is set by management
Aaradyaa Gold Trade LLP
Customer Service Representative
05.2017 - 10.2020
Job overview
- Addressed 50 to 60 customer questions about new products, services, and promotions per day
- Contributed to bottom-line sales through increased customer satisfaction
- Handling and Guiding the customers seeking information about Gold selling
- Weekly report generation for the list of employees made the sales for Day and Week
- Explaining about the day to day gold rates and Branch details to new customers and ask them to visit branch directly
Education
Loyola PULC University
MBA from Human Resource Management
11.2024
University Overview
Arunodhaya University
B.C.A from Computer Application
01.2022
University Overview
Skills
- Adaptability
- Constructive Mindset
- Tactical Planning
- Effective Communication
- Decision Making
- Motivation
- Multitasking Abilities
- Teamwork and collaboration
Accomplishments
Accomplishments
- Recognized as Chief Guest by the World Fitness Federation
- Honored by the President of the World Fitness Federation for significant accomplishments in fitness
Certification
- Sound Knowledge in Power BI
- Accomplished Certified workshop on AI Dashboard using Microsoft Power BI From Skill Nation
Languages
Urdu
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPersonal development programsPaid time offPaid sick leaveTeam Building / Company RetreatsQuote
The way to get started is to quit talking and begin doing.
Interests
Fitness
Learning new Concept
Phone Number
Phone Number
+91-9361598801
Timeline
Senior Client Care Executive
Standard Chartered Bank
07.2023 - Current
Telesales Executive
Lifecell International Private Limited
01.2021 - 06.2023
Customer Service Representative
Aaradyaa Gold Trade LLP
05.2017 - 10.2020
Loyola PULC University
MBA from Human Resource Management
Arunodhaya University
B.C.A from Computer Application
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