Gayathri Ravindran
Banking Professional
Chennai,TN
Summary
Results-driven Assistant Manager with a proven track record in enhancing customer satisfaction and optimizing operational efficiency at BANK. Expertise in Finacle Software and strategic planning has resulted to 30% improvement in issue resolution times. Demonstrates strong analytical skills and a dedication to excellence, consistently achieving positive outcomes in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Assistant Manager / SDA
RBL BANK LTD
Chennai
01.2022 - 02.2023
- Ensured seamless processing of cash transactions aligned with standard operating procedures.
- Analyzed and followed up on unresolved tickets resulting in prompt issue resolution.
- Maintained strict adherence to KYC standards during the processing of customer applications.
- Adhered to bank policies, surpassing client expectations for satisfaction and loyalty.
- Maintained accurate records of daily cash activities, ensuring timely resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager / Teller , CSO
AXIS BANK LTD
Dharmapuri
04.2019 - 03.2021
- Processed daily transactions for accounts payable and receivable while ensuring financial accuracy.
- Handled customer-centric financial transactions, including RTGS/NEFT processing and facilitated the issuance of Demand Drafts.
- Ensured accurate record maintenance for inflows and outflows in the bank vault.
- Ensured reliability of financial statements through implemented safeguards.
- Collaborated with clients to explore tailored bank product recommendations and planning strategies.
- Prevented unauthorized access by maintaining secure handling of sensitive financial records.
Education
Post Graduate Diploma - Banking And Finance
Manipal Academy of Higher Education
Bangalore03-2019
Bachelor of Engineering Technology - Information Technology
KCG College of Technology
Chennai11.2016
Skills
- Finacle Software Expertise
- CRM Software Proficiency
- Finnone Application Knowledge
- Asset Management
- Financial Accounting
- Business operation
- Database Management
- Internal control
- Strategic planning
- Analytical capabilities
- Microsoft office expertise
- Cash Record Management
- Transaction monitoring
- AML compliance
- Internal audits
- Know your customer
- Multitasking
Languages
Telugu
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Beginner
A1
Timeline
Assistant Manager / SDA
RBL BANK LTD
01.2022 - 02.2023
Assistant Manager / Teller , CSO
AXIS BANK LTD
04.2019 - 03.2021
Post Graduate Diploma - Banking And Finance
Manipal Academy of Higher Education
Bachelor of Engineering Technology - Information Technology
KCG College of Technology
Similar Profiles
Ashish JhaAshish Jha
AVP - Data Engineering and Insights at RBL Bank LtdAVP - Data Engineering and Insights at RBL Bank Ltd
SHREYA GUHASHREYA GUHA
Relationship Manager at RBL Bank LtdRelationship Manager at RBL Bank Ltd
Manish KadamManish Kadam
Deputy Manager – Relationship Manager NR Sales at RBL BANK LTDDeputy Manager – Relationship Manager NR Sales at RBL BANK LTD
Venkatesh palankarVenkatesh palankar
Senior Center Manager at RBL BANK LTDSenior Center Manager at RBL BANK LTD
VISWANATHAN SVISWANATHAN S
Business Process Lead | AML Investigations & Compliance at Tata Consultancy ServicesBusiness Process Lead | AML Investigations & Compliance at Tata Consultancy Services