Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
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Gayatri Chitale

New Delhi

Summary

Audit and risk professional with 15 years of experience in internal audits, SOX compliance, and enterprise risk management across banking, finance, and analytics. Skilled in developing and executing risk-based audit plans aligned with IIA Standards and regulatory requirements.

Certified in CISA, ISO 27001, ISO 9001, and OHSAS 18001. Experienced in liaising with external auditors for certifications including SSAE 18 (SOC 1/SOC 2), HIPAA, ISO, and PCI DSS. Implemented governance frameworks such as self-identification of issues, the Three Lines structure, and an audit report card system to strengthen accountability and oversight.

Led automation and analytics initiatives, including the rollout of the Analytics & Statistics SPOC model, improving audit efficiency and reporting. Proficient in Python and Power BI, with a focus on identifying control gaps and partnering with business teams to support remediation.

Overview

20
20
years of professional experience
2013
2013
years of post-secondary education
6
6
Certifications
3
3
Languages

Work History

Assistant Vice President

EXL Service
New Delhi
03.2011 - Current
  • Led and managed internal audit assignments, ensuring alignment with IIA Standards and organizational goals.
  • Collaborated with senior management and the Chief Audit Executive (CAE) to design and execute an annual, risk-based audit calendar.
  • Spearheaded the Automation Analytics & Statistics initiative, driving widespread adoption of automation and data analytics in audit engagements to improve efficiency and insights.
  • Acted as a key liaison with external auditors, ensuring compliance with various standards and certifications including SSAE 18 (SOC1/SOC2), HIPAA, HITECH, ISO 27001, and PCI DSS.
  • Conducted comprehensive risk assessments to identify high-risk areas; implemented effective control frameworks and mitigation strategies across financial, operational, and compliance domains.
  • Directed cross-functional audit teams in executing complex audits, ensuring high-quality documentation, evidence-based testing, and risk-focused reporting. Monitored adherence to internal control procedures and regulatory guidelines. Partnered with senior leadership to communicate audit findings, deliver actionable recommendations, and drive strategic improvements in business processes.
  • Mentored and developed audit staff through coaching, performance evaluations, and training programs to maintain high audit quality and professional growth.
  • Led investigations into suspected and confirmed instances of fraud; conducted fraud risk assessments and advised management on preventive strategies and reporting mechanisms.
  • Led quarterly internal compliance assessments for the corporate audit function.

Process Consultant - Audit

Hexaware (Caliber Point)
Mumbai
12.2009 - 12.2010
  • Orchestrated audit activities, including strategic audit planning based on auditor competency, widespread communication of audit schedules via mass emails, diligent follow-up on observation closures, and conducting conclusive audit closure meetings.
  • Ensured preparedness for external audits against standards like ISO 9001:2008, ISMS, and SAS 70, among others.
  • Initiated impactful endeavors such as providing refresher training for auditees and conducting workshops for auditors.
  • Formulated comprehensive plans and content for training courses tailored to both auditors and auditees.
  • Crafted a specialized ISMS Training course plan and content aimed at newcomers.
  • Played a pivotal role in guiding the transition from ISO 9001:2000 to ISO 9001:2008 compliance within the organization.

Senior Executive

Wipro BPO
Mumbai
12.2004 - 11.2009

Responsible for setting up process quality including leadership interaction, recalibration and updation of audit sheets, quality reporting, defect analysis, training need identification and process improvement identification

Education

MBA - finance

ICFAI

Bachelor of Science - Microbiology and Botany

Mumbai University, SIES College

Skills

Internal Audit & Risk Management

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Certification

Certified Lead Auditor ISO 9001:2015 – MSIN

Accomplishments

  • Implemented the Analytics and Statistics SPOC model for internal auditing, leading to improved data analysis and decision-making.
  • Identified organization-wide information security loopholes in the MS Teams implementation during work from home, ensuring data security and privacy.
  • Successfully transitioned from ISO 9001:2000 to ISO 9001:2008 compliance for the organization.
  • Led external audit readiness for standards such as ISO 9001:2008, ISMS, and SAS 70.
  • Implemented process improvements across the center, resulting in increased efficiency and cost savings.
  • Developed and delivered training courses for auditors, auditees, and new joiners.

Personal Information

Date of Birth: xx/xx/xx

Timeline

Assistant Vice President

EXL Service
03.2011 - Current

Process Consultant - Audit

Hexaware (Caliber Point)
12.2009 - 12.2010

Senior Executive

Wipro BPO
12.2004 - 11.2009

Bachelor of Science - Microbiology and Botany

Mumbai University, SIES College

MBA - finance

ICFAI
Gayatri Chitale