Relationship Manager, Business Banking Group
GAZAL DHURIA
ICICI Bank
PROFESSIONAL SUMMARY
Management professional with experience across business growth, market research, consumer insights, portfolio management, financial analysis, & strategy. Currently manage a portfolio of 20+ SME & business banking clients with monthly revenue targets of ?5 Cr+. Skilled in analysing market, customer, & business data to identify growth opportunities, develop strategic recommendations, & drive execution. Experienced in stakeholder management, competitive analysis, & data-driven decision-making in fast-paced environments.
Work History
05.2026 - Current6 Months
Relationship Manager, Business Banking Group
ICICI Bank
- Portfolio & Growth Management
- Manage a portfolio of 20+ SME and business banking clients, owning acquisition, onboarding, relationship, cross-sell, and growth.
- Deliver against ?5 Cr+ monthly revenue targets, identifying opportunities across client needs, product adoption & portfolio growth.
- Drove adoption of a new emergency loan product line, sourced and closed 30+ cases worth approximately ?20 Cr in 2 months.
- Business & Financial Analysis
- Analyse client financials, cash flows & working capital cycles to assess business performance & recommend appropriate solutions.
- Partner with business owners, credit, operations,& product teams to translate customer needs into solutions & drive execution.
05.2025 - 07.20252 Months
Wealth Management Intern
ICICI Bank
- Market & Competitive Analysis | Market Share Analysis – Trade Fee Segment
- Conducted market research across 40+ companies to analyse import/export trends & identify market share, growth opportunities.
- Analysed competitor offerings and segmented clients to identify priority segments and expansion opportunities.
- Developed & presented cluster-level growth strategies & recommendations to leadership based on market & competitive analysis.
- Received a Pre-Placement Offer based on performance, converting to a full-time Relationship Manager role.
02.2023 - 08.20236 Months
Marketing & Admissions Intern
Institute of Professional Banking
- Growth & Campaign Analytics
- Managed a database of 100+ prospects, supporting targeted outreach that increased inbound inquiry calls by 25%.
- Conducted over 100 personalised consultations, contributing to a 5% lead-to-enrolment conversion rate.
- Analysed campaign performance and customer responses to identify growth and conversion optimisation opportunities.
- Supported planning and execution of lead-generation initiatives across customer segments.
Skills
Certification
Digital Marketing & Google Ads (Google), Introduction to Generative AI (Google)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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CERTIFICATIONS & LANGUAGES
Languages: English (Fluent), Hindi (Fluent), French (Basic), Marathi (Basic)
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
POSITIONS OF RESPONSIBILITY
- Member, Management Council, Welingkar Institute of Management, Bengaluru – coordinated institute-wide initiatives
- Member, Event Management Team, Chandigarh Group of Colleges – planned and executed college-wide events
Timeline
Relationship Manager, Business Banking Group
ICICI Bank
05.2026 - CurrentRead more
Wealth Management Intern
ICICI Bank
05.2025 - 07.2025Read more
Marketing & Admissions Intern
Institute of Professional Banking
02.2023 - 08.2023Read more