G D Pranitha Bhukya

• Managed entire product life cycle, from planning to tactical execution, by creating detailed product requirement documents, developing product prototypes.
• Measured success of executed experiments using data analytics and customer feedback, identify areas for improvement and initiating changes to improve customer experience and increases product adoption rates.
• Communicated effectively across departments, ensuring alignment between design, engineering, marketing & operations to streamline processes and successfully launch products.
• Set up product analytics dashboard to identify product features that correlated with customer attrition, leading to proactive interventions that reduced monthly churn by 2%.
• Designed and implemented A/B experiments to improve conversion rate.
• Planned and executed onboarding flow for new users & optimized login flow for existing users which increased conversion rate by 10%.

• Responsible for overseeing day to day operations of team.
• Conducting Benchmarking and market analysis to improve organizational operations, increase customer satisfaction, and increase value to stakeholders.
• Establishing key risk indicators, as well as implement corrective action plans to mitigate risks.
• Reviewing company's strategic plans and developed departmental goals and standards to support vision.
• Designing automate case management to avoid manual effort in analyzing Key Risk Indicators which helped to improve operational efficiency and customer satisfaction by 60%.
• Overseeing money handling, accounting and bank processes
• Spearheaded projects by coordinating with Product Management team to enhance user experience
• Working effectively with cross functional teams in ensuring operational and service excellence.
• Optimizing productivity, efficiency and service quality across various environments
• Establishing efficient workflow process, monitoring daily productivity and implementing modifications to improve overall effectiveness.
• Implementing escalation procedures to effectively handle time-sensitive issues.
• Maintained data visualizations that educate, inform and engage business partners on key metrics and performance measures.

• Initiate effective communications with customers for obtaining verification of information and handling chargebacks
• Accountable for taking daily review and disposition of transactions flagged for investigation
• Involved in daily processing and documenting results.
• Utilize multiple internal email management applications to communicate with customers
• Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns
• Take appropriate action to identify and help minimize risk posed by fraud patterns and trends
• Work with customer service to address customer questions and concerns regarding investigation
• Manage & respond to escalations from internal & external parties with proper urgency and effective communication
• Maintain strict adherence to security protocol regarding company and customer data and related communications

Having 2 + years of Experience in Mapping worked as QC Analyst at Google India Private Limited Company on payroll of RANDSTAD INDIA Hyderabad.

• Developed strategies prior mapping of country starts in order to meet tight deadlines.
• Promoted to position of QC Analyst.
• Testing GIS city block application under live environment with 600 Operators.
• Monitoring performance of Magrathean servers and Edit servers which uses GIS App.
• Performing load testing on application by making extreme edits on GIS data.
• Trouble shooting application under GIS street view.
• Fixing Defects raised on GIS Data Using Data policy techniques manually.
• Deft in Quality Checking on Geometry data as per policies and raise issues.