Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Languages
Hobbies and Interests
Projects
Activities
Personal Information
Timeline
Generic

M.S Manisha

Hyderabad

Summary

To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilizing my skills towards the growth of the organization.

Overview

6
6
years of professional experience

Work History

Technical Support Associate

Tech Mahindra Pvt Ltd
Hyderabad
01.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
  • Developed team members skills through targeted coaching sessions, resulting in improved individual performance
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members
  • Coordinated resources effectively to meet project deadlines and achieve desired results
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements
  • Maintained database systems to track and analyze operational data

Technical Support Associate

HCL (C3i)
Hyderabad
01.2019 - 01.2021

Education

Intermediate - MPC

Narayana Jr College
01.2015

Schooling - ICSE

Sherwood Public School
01.2013

Bachelor of Technology - CSE

CMR Engineering College

Skills

  • Team management

Accomplishments

  • Throw ball Interschool Competition, 2012
  • Throw ball Competition in Btech with certification at junior level competition, 2016

Roles And Responsibilities

  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Maintained database systems to track and analyze operational data.

Languages

  • English
  • Hindi
  • Telugu
  • Odia

Hobbies and Interests

  • Listening to beat music
  • Cooking

Projects

Online Pet Shopping, Developed an application named 'Java', 'HTML' & 'JSP' to sell pets online.

Activities

  • Participated in Robotics workshop conducted in CMREC
  • Participated in Cyber Security & Malware Analysis workshop
  • Member of Computer Society of India (CSI)

Personal Information

  • Father's Name: M.R. Srinivas
  • Date of Birth: 09/01/97
  • Nationality: Indian
  • Marital Status: Married

Timeline

Technical Support Associate

Tech Mahindra Pvt Ltd
01.2021 - Current

Technical Support Associate

HCL (C3i)
01.2019 - 01.2021

Intermediate - MPC

Narayana Jr College

Schooling - ICSE

Sherwood Public School

Bachelor of Technology - CSE

CMR Engineering College
M.S Manisha