Summary
Overview
Work History
Education
Skills
Personal Profile
Personal Profile
Permanent Address
PERSONAL SKILLS
HOBBIES
Timeline
3b
Geeta Rawat

Geeta Rawat

New Delhi

Summary

To pursue a challenging career wherein it is possible to lead my organization in its field through a process of value creation both for stakeholders and its customers.

Overview

6
6
years of professional experience

Work History

Deputy Manager

ICICI Bank
08.2023 - Current
  • Handling bank's credit card Flows portfolio i.e. 60+ DPDs
  • Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
  • Handling tele-calling staff, collection agencies & field staffs.
  • Monitoring performance against set parameters and daily review the same.
  • Manage productivity by drawing parameters for collection executives.
  • Collaboration with collection agencies and field staff for improvement in daily collections.
  • Performs audits of accounts to ensure visits and trails are properly updated.
  • Perform agency audit on monthly basis to ensure adherence of set standards.
  • Managing the Callers/FEs to properly follow the COC norms & targets
  • Monitors call reports to make sure collectors are making enough phone contacts each day
  • Timely maintaining and delivering daily, weekly, monthly dashboard reports
  • Handles complaints or dispute calls and closing them on a positive note.
  • Create and implement strategies to increase the collection numbers.
  • Joint visit on field along with agency FEs to negotiate with customers.

Associate

Kotak Mahindra Bank Ltd
11.2022 - 08.2023
  • Company Overview: Kotak Mahindra Bank Pvt Ltd(On the Payroll of Ivangel sales and services PVT LTD.)
  • Handling the Recoveries of purchase portfolio by other Banks and NBFC. Who are in the critical bucket of 1200 and more days overdue.
  • Daily Agency Visit For Drive the Portfolio on Similarly
  • Managing the front-end credit card recovery agency.
  • Setting Performance targets for the agency.
  • Handling Customer complaints &ensuring the resolution within 48 hours of Receipts.
  • Regular review on portfolio of Workable/Non-workable/Non-starters & skip Cases.
  • Follow up To agency Audit
  • Reviewing collectors on a daily basis.
  • Making of MIS for agencies.
  • Data updating in order to have a control of portfolio.
  • Tracking collectors on their DCR (Daily Collectors Report) updating.
  • Tracing the customer by using various banking tools.
  • Handling customer Query & Dispute efficiently so that he can be satisfied with services.
  • Department: Assets Reconstruction Department(ARD)

Officer

HDFC BANK Ltd
11.2019 - 11.2022
  • Company Overview: HDFC Bank Ltd. ( On the Payroll of HDB Financial Services Ltd.)
  • Responsibilities includes as Officer Handling & Calling to Credit Cards Customers who are in the critical bucket of 360+Days Overdue.
  • Maintaining the Call Target Qualitative and Quantitative.
  • Data Updating in order to have control of Portfolio.
  • Data mining & Collecting the customer feedback from different buckets in order to have a control of portfolio & payment can be release in an effective & quick manner.
  • Department: Recoveries( Written OFF)

Education

BBA -

Delhi University
Delhi
01-2018

12th -

C.B.S.E
01-2015

10th -

C.B.S.E
Delhi
01-2013

Skills

  • Interpersonal Skills

  • Leadership & Managerial Skills

  • Analytical & Critical Thinking

  • Verbal & Written Communication Skills

  • Trust & Team Building Abilities

  • Negotiation Skills

  • Personal Growth

  • Customer Dealing

  • Team Management

  • MS Excel & Outlook

  • Training & Guidance

Personal Profile

English
Hindi

Personal Profile

  • Father’s Name : LT. Ram Singh
  • Date of Birth : June 9th 1995
  • Marital Status : Unmarried.
  • Strengths : Adaptability to Environment, Ability to work Under Pressure Multi-Tasking skills, FastLearner, Good Team worker,Ability to lead from the frontend,

Permanent Address

WZ-234, Street No – 7, Sadh Nagar Palam Colony New Delhi10045

PERSONAL SKILLS

  • Creative
  • Reliable and professional Organized
  • Time management Team player
  • Fast learner Self-Motivated

HOBBIES

 Listening to Hindi/Punjabi Songs, watching movies, 



Timeline

Deputy Manager

ICICI Bank
08.2023 - Current

Associate

Kotak Mahindra Bank Ltd
11.2022 - 08.2023

Officer

HDFC BANK Ltd
11.2019 - 11.2022

BBA -

Delhi University

12th -

C.B.S.E

10th -

C.B.S.E

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Geeta Rawat