Geeta Rawat
Summary
To pursue a challenging career wherein it is possible to lead my organization in its field through a process of value creation both for stakeholders and its customers.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Deputy Manager
ICICI Bank
08.2023 - Current
- Handling bank's credit card Flows portfolio i.e. 60+ DPDs
- Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
- Handling tele-calling staff, collection agencies & field staffs.
- Monitoring performance against set parameters and daily review the same.
- Manage productivity by drawing parameters for collection executives.
- Collaboration with collection agencies and field staff for improvement in daily collections.
- Performs audits of accounts to ensure visits and trails are properly updated.
- Perform agency audit on monthly basis to ensure adherence of set standards.
- Managing the Callers/FEs to properly follow the COC norms & targets
- Monitors call reports to make sure collectors are making enough phone contacts each day
- Timely maintaining and delivering daily, weekly, monthly dashboard reports
- Handles complaints or dispute calls and closing them on a positive note.
- Create and implement strategies to increase the collection numbers.
- Joint visit on field along with agency FEs to negotiate with customers.
Associate
Kotak ARD Ltd
11.2022 - 08.2023
- Company Overview: Kotak ARD Bank Pvt Ltd(On the Payroll of Ivangel sales and services PVT LTD.)
- Handling the Recoveries of purchase portfolio by other Banks and NBFC. Who are in the critical bucket of 1200 and more days overdue.
- Daily Agency Visit For Drive the Portfolio on Similarly
- Managing the front-end credit card recovery agency.
- Setting Performance targets for the agency.
- Handling Customer complaints &ensuring the resolution within 48 hours of Receipts.
- Regular review on portfolio of Workable/Non-workable/Non-starters & skip Cases.
- Follow up To agency Audit
- Reviewing collectors on a daily basis.
- Making of MIS for agencies.
- Data updating in order to have a control of portfolio.
- Tracking collectors on their DCR (Daily Collectors Report) updating.
- Tracing the customer by using various banking tools.
- Handling customer Query & Dispute efficiently so that he can be satisfied with services.
- Department: Assets Reconstruction Department(ARD)
Officer
HDFC BANK Ltd
11.2019 - 11.2022
- Company Overview: HDFC Bank Ltd. ( On the Payroll of HDB Financial Services Ltd.)
- Responsibilities includes as Officer Handling & Calling to Credit Cards Customers who are in the critical bucket of 360+Days Overdue.
- Maintaining the Call Target Qualitative and Quantitative.
- Data Updating in order to have control of Portfolio.
- Data mining & Collecting the customer feedback from different buckets in order to have a control of portfolio & payment can be release in an effective & quick manner.
- Department: Recoveries( Written OFF)
Education
BBA -
Delhi University
Delhi01-2018
12th -
C.B.S.E
01-2015
10th -
C.B.S.E
Delhi01-2013
Skills
- Interpersonal Skills
- Leadership & Managerial Skills
- Analytical & Critical Thinking
- Verbal & Written Communication Skills
- Trust & Team Building Abilities
- Negotiation Skills
- Personal Growth
- Customer Dealing
- Team Management
- MS Excel & Outlook
- Training & Guidance
Timeline
Deputy Manager
ICICI Bank
08.2023 - Current
Associate
Kotak ARD Ltd
11.2022 - 08.2023
Officer
HDFC BANK Ltd
11.2019 - 11.2022
BBA -
Delhi University
12th -
C.B.S.E
10th -
C.B.S.E
Personal Profile
English
Hindi
CERTIFICATION
- NISM Series V-A: Mutual Fund Distributors
- IC38 - Certificate Exam of Corporate Agents
- Embedded Hardware & Design & Android App Development
- NIIT Developing Mobile App for the Android Platform
- Embedded systems 6 Month summer Training
- Programming in C & C++
Personal skills
Detail-oriented professional with exceptional organizational skills and a proven ability to manage time effectively in fast-paced environments. Quick to adapt and learn new concepts, demonstrating a strong commitment to continuous personal and professional development. Self-motivated and driven, consistently striving for excellence while maintaining a focus on achieving team goals. Eager to leverage strengths to contribute positively to a dynamic organization.
Hobbies and interests
- Trips & Rides
- socializing
- Gyming
- cooking
- Social Networking
Personal Profile
- Father's Name : LT. Ram Singh
- Date of Birth : June 9th 1995
- Marital Status : Unmarried.
- Strengths : Adaptability to Environment, Ability to work Under Pressure Multi-Tasking skills, FastLearner, Good Team worker,Ability to lead from the frontend,
Permanent Address
WZ-234, Street No – 7, Sadh Nagar Palam Colony New Delhi10045
PERSONAL SKILLS
- Creative
- Reliable and professional Organized
- Time management Team player
- Fast learner Self-Motivated
HOBBIES
Listening to Hindi/Punjabi Songs, watching movies,
Personal Profile
- Father's Name : LT. Ram Singh
- Date of Birth : June 9th 1995
- Marital Status : Unmarried.
- Strengths : Adaptability to Environment, Ability to work Under Pressure Multi-Tasking skills, FastLearner, Good Team worker,Ability to lead from the frontend,
Permanent Address
WZ-234, Street No – 7, Sadh Nagar Palam Colony New Delhi10045
PERSONAL SKILLS
- Creative
- Reliable and professional Organized
- Time management Team player
- Fast learner Self-Motivated
HOBBIES
Listening to Hindi/Punjabi Songs, watching movies,
Personal Profile
- Father's Name : LT. Ram Singh
- Date of Birth : June 9th 1995
- Marital Status : Unmarried.
- Strengths : Adaptability to Environment, Ability to work Under Pressure Multi-Tasking skills, FastLearner, Good Team worker,Ability to lead from the frontend,
Permanent Address
WZ-234, Street No – 7, Sadh Nagar Palam Colony New Delhi10045
PERSONAL SKILLS
- Creative
- Reliable and professional Organized
- Time management Team player
- Fast learner Self-Motivated
HOBBIES
Listening to Hindi/Punjabi Songs, watching movies,
Personal Profile
- Father's Name : LT. Ram Singh
- Date of Birth : June 9th 1995
- Marital Status : Unmarried.
- Strengths : Adaptability to Environment, Ability to work Under Pressure Multi-Tasking skills, FastLearner, Good Team worker,Ability to lead from the frontend,
Permanent Address
WZ-234, Street No – 7, Sadh Nagar Palam Colony New Delhi10045
PERSONAL SKILLS
- Creative
- Reliable and professional Organized
- Time management Team player
- Fast learner Self-Motivated
HOBBIES
Listening to Hindi/Punjabi Songs, watching movies,
Personal Profile
- Father's Name : LT. Ram Singh
- Date of Birth : June 9th 1995
- Marital Status : Unmarried.
- Strengths : Adaptability to Environment, Ability to work Under Pressure Multi-Tasking skills, FastLearner, Good Team worker,Ability to lead from the frontend,
Permanent Address
WZ-234, Street No – 7, Sadh Nagar Palam Colony New Delhi10045
PERSONAL SKILLS
- Creative
- Reliable and professional Organized
- Time management Team player
- Fast learner Self-Motivated
HOBBIES
Listening to Hindi/Punjabi Songs, watching movies,
Personal Profile
- Father's Name : LT. Ram Singh
- Date of Birth : June 9th 1995
- Marital Status : Unmarried.
- Strengths : Adaptability to Environment, Ability to work Under Pressure Multi-Tasking skills, FastLearner, Good Team worker,Ability to lead from the frontend,
Permanent Address
WZ-234, Street No – 7, Sadh Nagar Palam Colony New Delhi10045
PERSONAL SKILLS
- Creative
- Reliable and professional Organized
- Time management Team player
- Fast learner Self-Motivated
HOBBIES
Listening to Hindi/Punjabi Songs, watching movies,
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