Geetha Hurakadli

Key Responsibilities.

• Project and Operational Leadership: Plan, coordinate, and execute projects that enhance NOC capabilities, including monitoring tools rollouts, automation initiatives, and service delivery improvements.
• SD & NOC Coordination: Lead and mentor Service Delivery and NOC teams to deliver consistent 24/7 support, incident resolution, and rapid response to network outages, ensuring SLAs and KPIs are met.
• Stakeholder Management: Work closely with engineering, infrastructure, service delivery, and senior leadership to align project goals with organizational strategy.
• Governance Calls & Reporting: Organize and lead regular governance calls with stakeholders to review operational performance, risks, escalations, change initiatives, and improvement actions; ensure alignment with governance standards.
• Process and Documentation: Establish and maintain standard operating procedures (SOPs), runbooks, escalation protocols, and performance dashboards to improve reliability and reduce manual errors.
• Performance & Reporting: Monitor network and service performance, analyze key metrics, and prepare stakeholder reports to support data-driven decision-making, and continuous improvement.
• Risk & Change Management: Identify project risks and dependencies, develop mitigation strategies, and coordinate the smooth implementation of network changes with minimal disruption.

Core Skills and Competencies.

• Service Delivery and Network Operations Management.
• Cross-Functional Team Leadership and Collaboration.
• Project Planning, Execution, and Monitoring
• Governance and Stakeholder Communication (Governance Calls)
• ITIL-Aligned Incident, Problem, and Change Management
• SLA/KPI Definition, Monitoring, and Optimization
• SOPs and Knowledge Base Development
• Performance Reporting and Continuous Improvement.

Accomplishments / Impact:

• Successfully led the rollout of a centralized monitoring platform for multi-site NOC operations, improving early incident detection, and reducing mean time to resolution (MTTR).
• Organized and directed quarterly governance meetings to analyze operational health metrics, discuss escalations, and implement risk mitigation plans.
• Coordinated cross-departmental efforts to define and implement new escalation and change management processes, improving SLA adherence, and team responsiveness.
• Directed onboarding and training programs for NOC engineers, enhancing operational capability and team efficiency.
• Planned, designed, and scheduled phases for a large project.
• Successfully managed different teams in the project simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

• Worked as a Senior Engineer (NOC Team Lead) from September 18, 2024.

Worked as a NOC Team Lead and Server Administrator with over 6 years of experience in network operations, server administration, and IT infrastructure management. Proven ability to lead 24/7 NOC teams, troubleshoot complex system issues, and optimize network and server performance. Skilled in incident response, automation, and implementing best practices to minimize downtime and improve reliability. Strong expertise in Windows Server, virtualization, cloud technologies, and security protocols. Committed to delivering effective technical solutions, and collaborating across IT teams to support business goals.

• Monitored employee performance to keep projects on task.
• Determined equipment failure root cause and implemented solutions.
• Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
• Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
• Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
• Maximized resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.

• Worked as a Senior Tech Support Engineer from September 27, 2023, to September 17, 2024.
• (I was supporting Tata Elxsi.)
• Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
• Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.
• Improved overall system stability by conducting thorough root cause analysis on recurring issues and implementing corrective actions.
• Increased customer satisfaction by efficiently resolving technical issues and providing exceptional support.
• Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
• Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
• Enhanced team efficiency by creating and maintaining comprehensive documentation of support procedures and best practices.

• Worked as a tech support engineer from January 1, 2020, to September 25, 2023.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
• Performed root cause analysis of reported issues to enact corrections.

• main campus
• GPA: 70%

GPA: 84.3%

• Graduation with Distinction

GPA: 95%

GPA: 85.5%

GPA: 71.9%

• 86.33 % GPA/CGPA

GPA: 80%