Geeti Verma
Gurgaon
Summary
Strategic, growth-driven professional with 16+ years of global experience leading client-facing programs, cross-functional collaboration, and internal and external stakeholder alignment. Currently managing APAC project delivery at Harvard Business Impact, with a proven record of enabling long-term client growth and operational excellence. Skilled in managing complex, fast-paced environments with a balance of strategic vision, analytical rigor, and governance discipline. Adept at aligning internal teams (growth team, design services, project services, finance, marketing etc.) to support Client Engagement and Project Lifecycle success, from onboarding through execution. Known for building trust-based relationships, leveraging data and insights to inform strategic decisions and steer growth-focused conversations with priority clients, and contributing to process improvement and enablement. Brings a future-focused, research-informed mindset and a strong foundation in contract adherence, revenue integrity, and high-impact communication.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Manager – (APAC)
Harvard Business Impact Enterprise
10.2021 - Current
- Led strategic delivery of leadership development programs across APAC/EMEA/US managing full project lifecycles—from client onboarding to execution—while ensuring seamless stakeholder coordination and measurable impact.
- Acted as the trusted client partner, navigating scope, expectations, and challenges with confidence and empathy; consistently renewed complex, high-value engagements through relationship strength and results.
- Worked closely with EIT, Product Support, Learner & Technology Services, Design Services, Branding, and Growth teams to drive internal process improvements and ensure seamless delivery of complex, cross-functional projects.
- Collaborated with Clients and the HBI Marketing Team to strengthen Harvard Business Publishing’s brand by sharing compelling project closure updates and success stories that showcased program impact.
- Owned project economics end-to-end, managing budgets, scope shifts, risk mitigation, and compliance in close collaboration delivery teams.
- Fostered a learner-centric, inclusive environment, aligning adult learning principles with business needs to engage global audiences and support transformational outcomes.
- Modeled HBP’s cultural values, driving team morale, cultivating psychological safety, and leading with a solution mindset—even during difficult conversations and fast-paced delivery cycles.
- Contributed to strategic growth and operational excellence by championing process improvements, cross-functional collaboration, and proactive communication with internal and external stakeholders.
- Successfully managed high-intensity, fast-paced client engagements, adapting swiftly to evolving demands, aggressive timelines, and complex stakeholder environments—delivering consistently under pressure without compromising quality.
- Partnered with Global Sales & Support (GSS) team to analyze market dynamics, industry trends, and client expectations—translating insights into strategic inputs for client one-pagers, kickoff sessions, and impact reviews.
Head – Employee Engagement & Development
Pathways World School, Aravali
01.2018 - 07.2021
- Directed HR, talent development, and performance strategy for a diverse workforce across academic and admin teams, driving organizational effectiveness.
- Collaborated with executive leadership to align talent initiatives with long-term growth, succession planning, and strategic business objectives.
- Led cross-functional efforts to embed DEI, employee wellness, grievance redressal, and compliance frameworks (POSH, POCSO) into organizational culture and practice.
- Designed and implemented data-driven learning and engagement programs, integrating workforce planning with organizational development priorities.
- Built scalable systems for internal enablement, recognition, and structured career progression to enhance employee experience and retention.
Service Delivery Leader & Global Training Manager – Global Credit Administration
American Express
07.2004 - 09.2016
- Led the global delivery of learning and development programs across operations and customer success functions, aligning initiatives with business goals and regional needs.
- Partnered with legal, talent, and quality teams to scale onboarding processes and enhance performance across multiple international delivery sites.
- Designed and implemented strategic transitions, establishing infrastructure for Voice & Accent training and partner readiness to support global service delivery.
- Drove measurable improvements in Net Promoter Score (NPS), training effectiveness, and service quality through cross-functional innovation and data-driven decisions.
- Recognized as a key contributor to global capability building, stakeholder alignment, and talent development across the enterprise.
Education
PGDBA - Marketing, Advertising & International Business
Institute of Marketing & Management
Masters in Commerce - undefined
Manonmaniam Sundaranar University
Bachelors in Commerce - undefined
Shaheed Bhagat Singh College, Delhi University
Skills
- Client-Focused Project Leadership
- Program Management & Operational Excellence
- Cross-Functional Stakeholder Alignment
- Process & Governance Adherence (Audit-Ready Execution)
- Client Onboarding & Enablement
- Metrics & Profitability Management
- Relationship Development & Retention
- Adult Learning Program Facilitation
- Delivery Platforms (Salesforce-like systems, One-Drive, Co-Pilot, Workday, WebEx, MS Teams, Zoom)
Certification
- Soar to Success Program – Harvard Business Impact
- Digital Transformation, Human Resource Management and International Law – International Business Management Institute, Berlin, Germany
- Six Sigma Green Belt – Hiring Process Optimization Project, Amex
- Platinum Leadership Program – Cross-functional Innovation, Amex
- Trainer Certifications (In Progress): POSH, Gender Sensitization, DEI
- Advanced Training: Situational Leadership, Conflict Management, Coaching & Feedback
Awards
Honored with Hi-Five Awards by Harvard Business Impact for driving strategic governance, orchestrating cross-functional stakeholder alignment across geographies, and delivering high-impact results., Certified Practitioner - NLP & Mindfulness, Certified Trainer - POSH / DE & I, Core Member – Women’s Interest Network, American Express
Timeline
Project Manager – (APAC)
Harvard Business Impact Enterprise
10.2021 - Current
Head – Employee Engagement & Development
Pathways World School, Aravali
01.2018 - 07.2021
Service Delivery Leader & Global Training Manager – Global Credit Administration
American Express
07.2004 - 09.2016
Masters in Commerce - undefined
Manonmaniam Sundaranar University
Bachelors in Commerce - undefined
Shaheed Bhagat Singh College, Delhi University
PGDBA - Marketing, Advertising & International Business
Institute of Marketing & Management
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