GEETIKA KESWANI
Pune
Summary
Detail-oriented Client Service Associate with exceptional organizational skills and a proven ability to engage effectively with diverse customer bases. Demonstrated adaptability and quick learning capabilities, enabling seamless transitions into new environments. Committed to delivering high-quality service and continuously enhancing knowledge in client relations. Seeking a role that values dedication and fosters professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr Customer Service Executive
Vois
Pune
06.2024 - 02.2025
- Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided timely updates on status of requests and issues reported by customers.
- Developed relationships with key stakeholders within the organization in order to better understand their needs.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Resolved escalated customer service issues in a timely manner.
- Led on- and off-site customer support teams across multiple time zones.
Customer Service Representative
ADP Pvt Ltd
Pune
05.2023 - 05.2024
- Company Overview: Comprehensive global service provider HCM
- Payroll specialist building strong relationships with client
- Providing comprehensive services to clients such as Payroll processing, managing accounts
- Helping clients with managing HR, Talent, time, tax and benefits for their company and employees
- Helping clients with on call resolutions
- Keeping track for meetings and appointments with clients
- To make sure complete resolution is provided to clients before final follow ups
- Comprehensive global service provider HCM
Team Leader
WNS Global Services Pvt Ltd
Pune
07.2022 - 05.2023
- Company Overview: BPO BPM Customer service
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Facilitated training for associates through daily coaching and regular performance appraisals
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Delivered prompt services to prioritize customer needs
- BPO BPM Customer service
Customer Service Associate
WNS global service Pvt Lid
Pune
07.2019 - 04.2022
- Company Overview: BPO BPM Customer service
- Developed and actualized customer service initiatives to decrease wait times
- Kept detailed records of customer interactions to track and resolve issues quickly
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer calls and emails to answer questions about products and services
- Solved problems with products and services by providing customers with technical support
- Kept detailed records of customer interactions to track and resolve issues quickly
- BPO BPM Customer service
Education
Fashion Designing - Fashion Design
INIFD Institute of Fashion Designing
Pune07.2018
High School Diploma -
St . Xavier's High School
Jobalpur04.2014
Skills
- Strategic planning
- Communication skills
- Organizational skills
- Model evaluation
- CRM software
- Teambuilding
- Decision making
- Time management
- SAP
- Core services
- Client services
- AI and ChatGPT expert
Websites
Proud Of
- Fashion week winner!!
- Fashion Designing Certified 2nd Position in London Fashion Week at London School of Fashion – Melbourne
- East core winner !!
- Closed the month with 100% top box score in NSP – Net promoter score
Certification
- AI and ChatGTP Expert
Languages
Hindi
First Language
French
Beginner
A1
Timeline
Sr Customer Service Executive
Vois
06.2024 - 02.2025
Customer Service Representative
ADP Pvt Ltd
05.2023 - 05.2024
Team Leader
WNS Global Services Pvt Ltd
07.2022 - 05.2023
Customer Service Associate
WNS global service Pvt Lid
07.2019 - 04.2022
Fashion Designing - Fashion Design
INIFD Institute of Fashion Designing
High School Diploma -
St . Xavier's High School
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