GEETIKA RAWAL
Operaions, Administration & Logistics
New Delhi,India
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Nearly 12 years in Customer Services, Operations and Business Management. Responsible for leading the strategic initiatives & development of long-range of strategic plans and objectives through the identification of issues and opportunities that could influence business growth and profitability. Holds business expression in english with a thorough command over Public Relations and the ability to negotiate with vendors, manage budgets and nurture customer relationships.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Deputy Manager (Operations & Key Account Manager)
SOTC & Thomas Cook Group
New Delhi, India
04.2016 - Current
- Responsible for strategic tie-ups with airlines and vendors for effective resource mobilization and cost optimization for the organization
- Prepare annual budget for travel section wise
- Key strength in negotiation and strategy required for closure of deals, as well as developing and delivering presentations and demonstrations.
- Coordinating with the empanelled travel vendors of the organization for effective execution of travel and logistic requirement.
- Strategic Thinking / Travel strategies at corporate level and providing recommendation to the management for any amendments or additions to the travel policies
- Liaison with various departments for providing logistical support for seminars, meetings and corporate events.
- National / International – Travel Management and customer servicing
- Implementation of Travel agreement and all new policies.
- Revenue Management – Control on outstanding, Preparation of weekly financial statements
- Analyzing monthly MIS, airline & business reports as desired by the customer
- Understanding and coordinating client’s needs / enhancements and preparing the product presentations & proposals accordingly
Lead Executive - Operations
SOTC
New Delhi, India
04.2015 - 03.2016
- Planning and executing of travel itineraries for Australian Diplomats & state department employees for official and personal travel as per rules and regulations laid by the Australian Government and also using the market deals
- Handling overall operations including – Quality check, Confirmation of seats, Refunds and preparation of fortnightly financial statements
- Conducting process reviews for ensuring strict adherence to the process parameters / systems as per defined guidelines
- Ensuring continuous improvements in service levels by bench-marking best practices.
- Managed logistics for State of the Head and Senior Delegation visits
- Handled Ozfest events (Master Chef Australia, Australian Cricket Team, Jaipur Literature Festival etc)
Senior Executive - Operations
SOTC
New Delhi, India
04.2014 - 03.2015
- Facilitating domestic and international travel requirements of internal and external customers of the organization
- National / International – Travel Management and customer servicing
- A keen communicator with honed problem solving and relationship management skills
Executive - Operations
SOTC
New Delhi, India
04.2013 - 03.2014
- Increased company profits through performance optimization
- Supervision of day to day operations like International reservations (Air, Car, Hotel and Rail), Itineraries, Tours, Calculation of fares, Visas, Payments and Statements
- Compilation of data for travel reports
- Vendor and client relationship.
Education
Bachelor of Science - Tourism And Travel Management
Annamalai University
Tamil Nadu 07.2007 - 06.2010
Diploma - Business Management
Indian School of BusinessManagement&Administration
Mumbai 07.2007 - 06.2008
Skills
Budget Management
undefinedTimeline
Deputy Manager (Operations & Key Account Manager)
SOTC & Thomas Cook Group
04.2016 - Current
Lead Executive - Operations
SOTC
04.2015 - 03.2016
Senior Executive - Operations
SOTC
04.2014 - 03.2015
Executive - Operations
SOTC
04.2013 - 03.2014
Bachelor of Science - Tourism And Travel Management
Annamalai University
07.2007 - 06.2010
Diploma - Business Management
Indian School of BusinessManagement&Administration
07.2007 - 06.2008
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