George Jaideep David
Chennai,TN
Summary
With over 20 years of global IT experience, demonstrated ability to lead and drive success in Global Delivery, Business Development, and Customer Relationship Management. Passionate about taking on leadership roles and leveraging expertise to enable large-scale success for organizations.
- Strategic global delivery management experience includes leading delivery for clients in Canada, UK, USA, ASEAN, and India. Accountable for delivery leadership, governance, client relationship management, effective communication, fostering high-caliber teams, and P&L management.
- Successfully spearheaded large transitions across digital, quality, legacy, and infrastructure engagements, with one involving an overall transition of 200+ resources.
- Proven experience in leading digital transformation through initiatives like Discover 2.0 (Agile Transformation), Talent transformation – Digital Engineering (Continuous Integration and DevOps), Core/Legacy Modernization – Cloud (AWS/Azure), Microservices, and test automation.
- As a Client Relationship Manager for aa large US Banking Client with a team size of 200+, I was instrumental in leading the growth of the ITO portfolio from $8M to $21M (~2.5X) in 2 years.
- Proven skills in business development and skilled in managing solution responses and pricing for large RFI/RFPs.
Overview
24
24
years of professional experience
5
5
Certifications
Work History
Engagement Portfolio Lead
Kumaran Systems Pvt. Ltd.
09.2020 - 03.2025
- Responsible for spearheading the delivery of a critical portfolio for the Bank, implementing modern digital payment solutions for managing the payment transactions between students, universities and the Bank
- The application handles payments from multiple countries and is extensively leveraged across the Bank
- Delivered marquee Digital projects in MEAN Stack, and Java with several modern microservices and AWS and Azure cloud-based implementations
- Successfully grew the team to ~25 MEAN stack developers and ~10 Java Full Stack developers and program managed the overall delivery of the Portals and Simplii portfolio
- Prepared and presented the monthly Governance updates for the entire portfolio with the Bank's VP and his directs for development and testing
- Successfully led the internal digital transformation journey for the organization by implementing cutting edge HRMS solutions like Zoho People, Payroll and Recruit
- This enabled an automated and systemic report generation and significant improvement in employee engagement and satisfaction
- This has provided an ultra-modern, mobile digital solution for both management as well as employees
- Currently responsible for the Global Delivery of the Banking engagement, Governance, Compliance, Resourcing, RFI/RFPs, Revenue growth, P&L management, Client management, Operations, process improvements, cost optimization, stakeholder mapping by leading cross-functional team members, managing 150+ people across India and Canada
- $10MM
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
Engagement Delivery Lead
Cognizant Technology Solutions, CTS
11.2014 - 08.2020
- Successfully managed the delivery for a Large UK Bank and their Global Business Services and Indian corporate like NBFCs and Banks
- Delivered marquee Digital projects like near real-time Big Data and Analytics based Business Activity Monitoring for payments leveraging across all portfolios for the Bank
- Leading Infrastructure and Quality Assurance delivery for a large US Bank and Network including ESQM, Test Environment Management, Database and Middleware Support
- Setup a state-of-the-art command centre offshore for 24x7 support
- Established a strong relationship with the client supplier management team and client business executives
- Managing delivery, workload, billing, resource management and client liaison for a large US IT Services organization while actively working on client operations automation
- Single Point of Contact for the Commercial Cards application support
- Managing delivery, workload, client liaison for a large issuer and acquirer processor in UK
- Received numerous client appreciations and was asked to take up the lead role for the Recovery1 Monetary Field Expansion projects
- Project was delivered to the client with zero impact
- Development and maintenance of mainframe applications, liaison for the client, a large issuer and acquirer processor
- Spearheaded a team to lead 6 weeks of assessment, multiple client workshops and presentations at a client location in Mumbai, to win a large digital transformation deal for an India Bank
- This was recognized internally within the APAC business unit as a marquee win by executive leadership
- Successfully built the team from scratch and program managed the overall delivery for an initial couple of months until a local Program Manager was identified for the program
- Presented Steering Committee updates during that time to the Joint Managing Director, CIO and EVP
- Positively influenced the Client to win a managed services deal and subsequently empanelled as a Tier 1 Vendor
- Responsible for delivery of a critical project for the Bank, implementing a Business and Technology view of near real-time, (
- Immediate business benefits like ~16% cost reduction, and ~10% workforce reduction realized
- The application handles payments from 80+ countries and is extensively leveraged across the Bank
- Successfully negotiated with the Customer to revise the pricing structures and delivery models resulting in a significant increase in profitability for Cognizant
- Led the solution for a custom upgraded Digital Application with cloud-native microservices based high performance solution for enhancing the Loan Origination and Collections processing application for an NBFC
- Led the successful transition of a large quality assurance and Infrastructure management engagement with 150+ team members with minimal escalations and then lead the delivery including leading the client relationship from offshore
- Grew the portfolio from $10M to $15M over a period of 2 years including initiating the digital transformation journey for enterprise-wide Selenium-based automation, service virtualization and adoption of CI/CD
- As Account Operations Lead, have successfully managed multiple client and internal Physical and Information Security Audits with full compliance
- Ensured accounts had consistent profitable growth
Account Manager
Cognizant Technology Solutions, US
01.2009 - 10.2014
- Grew the ITO portfolio assigned from $8M to $21M in a 2-year span with a large Infrastructure engagement for Data Centre migration and consolidation for the Bank
- Was also involved in AWS Cloud Assessment and the initial discovery phase for development workload migration to AWS Cloud
- As a Transition Director, successfully managed the large multi-application transition for 200+ team members over 28 tracks spanning 5 months (Sep 2013 - Feb 2014) across all lines of business as part of the Application Development and Maintenance (ADM) vendor consolidation win
- This includes development and testing services for mainframe, ETL, MS SharePoint, Jive, OpenText, etc as well as Enterprise Data Services (EDS) ETL L3 Support and setup of 2 new onsite agile squads in Plano, TX for a Mortgage application
- Led the Client Relationship with the Supplier Management Team for the account while also playing a billable onsite project manager role for client Mainframe applications
- Successfully led the transition and consolidation of 30 members supporting Client Mainframe applications in a managed services model
- Successfully organized multiple offsite team events for improving team collaboration
- Setup and managed account-specific vendor relationships with approvals through the corporate procurement team, monthly payment processing, contract renewals, etc
Education
Bachelor of Engineering - Mechanical Engineering
Crescent Engineering College, University of Madras
Chennai, India04-2000
Skills
- Project and Program Management
- Strategic Transition Oversight
- Delivery Excellence
- P & L Management
- Digital Engineering - Agile, AWS Cloud & DevOps
- Client Relationship Management
- Stakeholder Engagement
- Operations Oversight
- Banking & Financial Services Domain
- Cards and Payments
- Zoho HRMS Implementation
- Artificial Intelligence
Certification
- Professional Scrum Master I
- Professional Scrum Master II
- Professional Scrum Product Owner I
- Professional Agile Leadership I
- Professional Agile Leadership - Evidence Based Management
Continuous Learning
- Cognizant Certified Program Manager
- Certified Scrum Master
- AWS Cloud Practitioner
- Global Leadership Development Program
- Executive Briefing: Machine Learning
- Agile & DevOps 101
- AWS AI Practitioner
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Intermediate (B1)
Awards
- Above and Beyond - Cognizant
- Best Team Player - Client (First Data International)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Company CultureCareer advancementHealthcare benefitsPaid time offQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Engagement Portfolio Lead
Kumaran Systems Pvt. Ltd.
09.2020 - 03.2025
Engagement Delivery Lead
Cognizant Technology Solutions, CTS
11.2014 - 08.2020
Account Manager
Cognizant Technology Solutions, US
01.2009 - 10.2014
Bachelor of Engineering - Mechanical Engineering
Crescent Engineering College, University of Madras
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