C Srinivasan Pillai

• Leading a major Portfolio for Walmart (Ecommerce) with a revenue of ~$50M per annum.
• Brought in additional revenue of ~$8M to the base account revenue by showcasing our successful deliveries across the Finance domain (eg: FinTech Data Services and CILL programs).
• Spearheaded several RFPs with multiple service lines and successfully converted them into contracts (few notable ones, Technology modernization projects, Tririga implementation, FinTech 2.0, Flash visualization) Account level initiatives.
• SME (Subject Matter Expert) development – planned and implemented SME development framework (Functional & Technology) across the account to mitigate the risk of losing functional knowledge.
• Learning champion - coordinated with Academy team to upskill & cross skill more than 100+ associates on niche skills such as Scala, Spark, Azure cloud.
• Runners up, twice, in GPOY (Global Project Of the Year), in 2016 & 2017 (a prestigious organization level award across all regions for the best project) Organizational Initiatives & Certifications.
• Actively involved in Diversity & Inclusion initiatives across RCGTH BU (Unconscious Bias training).
• Performed Delivery Assessability for critical programs across RCGTH BU

• Handled multiple large & critical programs (SNE - $15M, CILL - $5M, Flash report visualization - $2M etc…). Played a Program Manager role taking full ownership of the program deliverables, operations and stakeholder management
• Provided technology and business insights to optimize cost and enhance business value (Application rationalization, ChatBots (Automation), $32M annual savings in SNE program, BlockChain (Procure to Pay / RealEstate contracts), etc…)
• Successfully executed projects using Managed Outcome, Fixed capacity based execution models, optimizing cost for customer and the organization
• Certified in various Organizational Digital & leadership programs – DigifyMe, TechnoMaster, Automation (RPA), AI/ML, CCPM
• Streamlined Forecast process (templatize across portfolios) to provide more accurate forecast to leadership and organization systems
• Margin Improvement plans – optimize cost and improve revenue opportunities

• Played a Program Manager role for Emirates Airline and managed multiple projects for external airlines with size over AED 2.5 million (approx.1700 PDs of effort).
• Performed cost benefit analysis / ROI to provide business case on product enhancements.
• Handling diversified customer base and managing their expectations to deliver a quality product.
• Performed budgeting and forecasting for multiple projects.
• Established an excel based tool for forecasting and tracking effort & cost across projects.
• Performed a role of scrum master (Agile).
• Reported monthly status & progress to Vice President (IT).

• Client: PepsiCO, Team size: 21
• Devised statistical process controls to monitor process and determine variations to take any corrective / preventive actions (eg: Control charts).
• Instrumental in setting up factory model to handle production support & operational projects.
• Received customer satisfaction rating of 6.5 / 7.
• Customer appreciated the communication and risk management skills.
• Received “Best Project Manager Award” from Service Line.

• Client: IATA, Project: AMS, Team size: 26.
• Implemented process models to stream line maintenance operations (release process, incident management process & change request management).
• Metrics tracking - maintenance metrics such as NOTI, Rejection Index & back log index were tracked.
• Implemented Knowledge management to capture transitional knowledge.
• Participated in numerous proposals for IATA and other programs.

Worked in United States for 6 Years (Jun 2000 to July 2006) for Unique Computing Solutions, SmartEnergy Inc., & SoftwareArt – taking up diverse roles such as Sr. Developer, Technical Lead, Consultant and Technical Architect

• Building eCommerce sites such as Yelam.com, VacationLink and AssetTracker.