Ghouse Mehkri
Bengaluru
Summary
Dynamic Senior Executive with a proven track record at Emudhra Limited, excelling in operational management and program oversight. Leveraged strong analytical skills and customer service expertise to enhance customer loyalty and streamline compliance activities, driving significant improvements in team engagement and operational excellence.
Overview
18
18
years of professional experience
Work History
Senior Executive
Emudhra Limited
08.2018 - Current
- Established and directed successful programs focused on Customer success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Operations Executive
Minacs Limited
09.2011 - 03.2013
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Drove team engagement to achieve aggressive company targets.
Executive
Firstsource Solutions
12.2006 - 09.2011
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Coordinated data conversion with internal and customer resources.
- Supported smooth launch and user experience through functional end user testing and interface testing.
- Coordinated data conversion activities with internal and customer resources.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Education
Bachelor of Commerce - Commerce
KSOU
Bengaluru02-2025
Skills
- Executive-level support
- Meeting assistance
- Procedure implementation
- Operational management
- Program oversight
- Technical support
Timeline
Senior Executive
Emudhra Limited
08.2018 - Current
Operations Executive
Minacs Limited
09.2011 - 03.2013
Executive
Firstsource Solutions
12.2006 - 09.2011
Bachelor of Commerce - Commerce
KSOU
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