Summary
Overview
Work History
Skills
Languages
Accomplishments
Languages
Timeline
Generic

Ghousiya Begum Sheik

Secunderabad

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Customer Care Executive

GKB Rx Lens Private Limited
01.2018 - Current
  • Maintained up-to-date knowledge of product lines, pricing plans, warranties.
  • Communicated new products and services information to existing customers via email campaigns.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Processed orders, returns, exchanges, and refunds efficiently according to company policies.
  • Tracked customer order statuses using various systems including CRM software.
  • Investigated customer complaints and provided solutions within acceptable time frames.

Customer Care Executive

Beauty Glass Private Limited
01.2010 - 01.2018
  • Taking orders on phone from customers.
  • Addressing customer queries and solving them.
  • Updating the customers about the latest schemes.
  • Making a record of customer feedback and forwarding to the management.
  • Taking orders from customers and delivering them on time.

Skills

  • Complaint Handling
  • Customer Support
  • Problem-Solving
  • Multitasking
  • Written Communication
  • Positive Attitude
  • Customer Relationship Management

Languages

  • English
  • Hindi
  • Telugu
  • Urdu

Accomplishments

  • Achieved award in KHO KHO at state level.

Languages

English
First Language

Timeline

Customer Care Executive

GKB Rx Lens Private Limited
01.2018 - Current

Customer Care Executive

Beauty Glass Private Limited
01.2010 - 01.2018

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Ghousiya Begum Sheik