Giri Chandrasekaran
Customer Success specialist | Certified 'Customer Service Professional' | Business Analyst
Bangalore
Summary
Experienced manager and problem-solver with a passion for fostering teamwork, leading by example, and motivating others. Exceptional customer relations skills and a talent for building strong relationships. Consistently strives to positively impact company success through independent decision-making and sound judgment. Committed to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and drive performance improvement.
Skills
- Customer Service excellence
- Customer satisfaction
- Strategic planning
- Upsell/Renewals
- Onboarding
- Retaining
- Team Leadership and Mentorship
- Data-driven decision making
Overview
18
18
years of professional experience
6
6
Certification
Work History
Senior Customer Success Manager
Champions Infometrics Pvt Ltd (Lake B2B)
03.2010 - 08.2024
- My primary responsibility is to establish and maintain strong relationships with our customers, helping them achieve their business objectives for customers from NA, EU, MENA, JPAC by coordinating resources to deliver exceptional service and support
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Created customer support strategies to increase customer retention.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sr. Research Analyst
Cognizant Technology Solutions
07.2007 - 07.2008
- Company Overview: Client - The largest US based financial institutional investor
- Collecting data in regard to various companies available over the internet
- Collecting the project requirement from the client and documenting the same
- Leading the team and communicating with the customers at USA across email and tele-conference meetings
Project Leader
Lasons India Private Limited
05.2006 - 05.2007
- Company Overview: Client - The US based leading global provider of integrated information-based solutions to business and professional customers
- Preparation of production related reports to be sent across the organization and for the customers
- Analyzing the process at regular intervals to ensure productivity improvement and cost saving
Project Leader
Span Outsourcing Pvt Ltd
01.2004 - 01.2006
- Played vital role in training each level of employee right from the inception of the company
- Planning, Organizing, Controlling & Leading the team of 57+ Team Members
- Manpower scheduling & Helpdesk Support (24x7) - lead the team and providing marketing list support for the clients in USA
- Project Execution & deliveries
- Measure the Productivity to ensure it's in accordance with the set target
- Budgeting for the team and formulating Incentive plan for the team
Education
Master of Science - International Business
University of Stirling
Scotland, UK06-2009
MBA - Marketing
Institute For Technology And Management
Chennai, TN04-2004
Certification
- BUSINESS ANALYTICS CERTIFICATION (MS Excel, MySQL, Tableau, Power BI, R, Python & Agile)
- Business English Certificate, University of Cambridge, A
- IELTS, Band 6.5
- OKR Goal Setting 101, Udemy
Specialnote
Undergoing training on BUSINESS ANALYTICS/ANALYST CERTIFICATION in collaboration with IBM @ ExcelR Edtech Pvt Ltd, Bangalore (MS Excel, MySQL, Tableau, Power BI, R, Python & Agile)
Personal Information
Nationality: Indian
Passport: Valid till Aug 9th 2028
Visa Status: Nil
Date of Birth: 07/22/78 (46 Years)
Marital Status: Married
Timeline
Senior Customer Success Manager
Champions Infometrics Pvt Ltd (Lake B2B)
03.2010 - 08.2024
Sr. Research Analyst
Cognizant Technology Solutions
07.2007 - 07.2008
Project Leader
Lasons India Private Limited
05.2006 - 05.2007
Project Leader
Span Outsourcing Pvt Ltd
01.2004 - 01.2006
- BUSINESS ANALYTICS CERTIFICATION (MS Excel, MySQL, Tableau, Power BI, R, Python & Agile)
- Business English Certificate, University of Cambridge, A
- IELTS, Band 6.5
- OKR Goal Setting 101, Udemy
Master of Science - International Business
University of Stirling
MBA - Marketing
Institute For Technology And Management
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