Giridharan N V
Chennai
Summary
Experienced technical support specialist with almost 3 years of experience in supporting multiple clients. Thoroughly enjoy solving problems and working with client on a day to day basis. Strong analytical, problem solving and troubleshooting skills. Excellent communication and written skills with years of technical support experience. Actively assisted development team by providing insights on the customer expectations. Assisted in bringing forth ideas to automate several processes for the team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Analyst III Infrastructure Services
DXC Technology
Chennai
10.2021 - Current
- Technical support specialist for the service desk; the role includes handling employees of multiple clients, such as Owens Illinois (glass manufacturing company) and Padagis (pharmaceutical company).
- Mainly work on ServiceNow, and provided automation ideas within the platform.
- Handle critical issues encompassing the functioning of the client organization.
- Experience in Windows Active Directory (AD), troubleshooting applications such as SAP ERP, Microsoft Office, OKTA and client-specific applications.
- Handling issues related to network drives, network servers, and their access requests.
- Experience in working with VPNs, and network issues related to VPNs and VPN accesses.
- Dynamic role, which calls for taking responsibility and communicating with the stakeholders involved to provide the solutions.
- Handle calls, chats, and emails from customers related to technical issues on a day-to-day basis.
- Managing and assigning tickets and requests among the team.
- Mentoring and training new trainees.
- Responsible for adhering to the quality procedures required.
- Received appreciation from customers, and have maintained 100% customer satisfaction (CSAT).
Education
B.E - Computer Science and Engineering
Sri Venkateswara College of Engineering
Chennai, India01.2019
HSC -
Maharishi Vidya Mandir
Chennai, India01.2015
SSC -
Bahvan's Rajaji Vidyashram
Chennai, India01.2013
Skills
- Critical thinking and problem-solving
- Computer Skills
- Communication Skills
- Leadership Skills
- Fast learner
- Ability to multitask
- Windows Active Directory (AD)
- Microsoft Office
- AWS and Cloud Services
- ServiceNow
Languages
- English
- Tamil
Personal Information
Date of Birth: 08/28/97
Certification
- AWS Certified Cloud Practitioner
- Microsoft 365 Certified - Fundamentals (MS-900)
- SAP Certified Application Associate - Production Planning &
Manufacturing with SAP ERP 6.0 EHP7, ATOS
Languages
Tamil
First Language
Timeline
Analyst III Infrastructure Services
DXC Technology
10.2021 - Current
B.E - Computer Science and Engineering
Sri Venkateswara College of Engineering
HSC -
Maharishi Vidya Mandir
SSC -
Bahvan's Rajaji Vidyashram
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