Himanesh Pandita
New Delhi
Summary
Excelled as an Analyst III in Infrastructure Services in At DXC Technology, mastering problem-solving and interpersonal communication. Have expertise in diagnosing and resolving complex technical issues, coupled with the ability to effectively collaborate and prioritize tasks, significantly enhanced customer satisfaction and team efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Analyst III Infrastructure Services
DXC Technology
06.2022 - 07.2024
- Took ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
- Assisted customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
- Researched, diagnosed, troubleshooted, and identified solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
Education
Bachelor of Engineering - Computer Science
East West Institute of Technology
Bengaluru, India01.2021
Skills
- Interpersonal skills to interact with customers and team members
- Excellent problem-solving and communication skills with fluent spoken English and good thought flow
- Organization skills to balance and prioritize work
- Ability to work in a team environment
Certification
Devops Dojo-White Belt
Timeline
Analyst III Infrastructure Services
DXC Technology
06.2022 - 07.2024
Bachelor of Engineering - Computer Science
East West Institute of Technology
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