GIRIJA ASHOKAN

• Documentation specialist, creating and maintaining detailed documentation for telecommunications processes, including network connectivity troubleshooting, telephone number portability, and other key projects
• Coordinate and schedule meetings and conferences with internal and external stakeholders
• Process Optimization: Played a pivotal role in process optimization by documenting best practices, standard operating procedures (SOPs), and workflow diagrams, enabling efficient knowledge transfer and ensuring consistency in operations across the organization

Roles and Responsibilities:

WSA Repair Project:

• Provided Technical Expertise: Delivered in-depth knowledge and technical support for WSA repair processes.
• Enhanced Process Efficiency: Identified and implemented improvements to optimize repair efficiency and effectiveness.
• Trained Team Members: Conducted training sessions on best practices and troubleshooting techniques.
• Ensured Quality Assurance: Maintained high standards of quality and compliance in all repair activities.
• Documented Processes: Kept detailed records of repair procedures and outcomes.

Assignment Services:

• Coordinated Tasks and Resources: Managed the assignment of tasks and resources to ensure timely project completion.
• Facilitated Stakeholder Communication: Acted as a liaison between departments to ensure smooth operations.
• Monitored Performance: Tracked and reported on assignment progress, addressing any issues promptly.
• Managed Resources: Allocated resources effectively to meet project demands.
• Optimized Processes: Continuously evaluated and improved assignment processes for better efficiency.

Service Activation:

• Developed and implemented plans for activating new services.
• Assisted customers during the activation process, resolving any concerns or issues.
• Set up systems and software to ensure successful service activation.
• Performed audits to verify correct service activation and functionality.
• Maintained documentation (SOW & Change Request) of activation procedures and reported on activation metrics.

• Worked in Network connectivity troubleshooting
• Efficient Ticket Management: Led a network connectivity troubleshooting team responsible for promptly creating and managing tickets to address customer-reported issues, ensuring timely resolution and minimizing downtime for clients
• Implemented a streamlined process for assigning technicians to site visits when issues persisted, optimizing resource allocation and ensuring swift on-site resolution for complex or persistent network challenges, ultimately enhancing service delivery and client satisfaction