Giri Raj Singh
Ghaziabad
Summary
Results-driven Senior Manager with 14+ years of experience driving operational excellence and leading cross-functional teams to deliver high-impact outcomes. Proven track record in identifying and implementing process improvements to enhance productivity and reduce costs. Skilled at fostering collaboration, empowering teams, and aligning organizational goals with business strategies. Demonstrated proficiency in managing complex projects, ensuring timely delivery, and exceeding stakeholder expectations.
Overview
14
14
years of professional experience
2
2
Certification
Work History
Senior Manager
Akums Drugs and Pharmaceuticals Ltd
08.2022 - Current
- Led strategic planning sessions to define company vision and operational strategies, aligning team efforts with corporate objectives.
- Managed pharmacovigilance strategy development, compliance assurance, and submissions to health authorities
- Managed safety data analysis and reporting for pharmacovigilance
- Ensured compliance with regulatory timelines for ICSR submissions
- Ensured adherence to regulatory guidelines by developing and tracking compliance metrics
- Forecasted project pipeline, resource needs, and recruitment strategies with Head of DSS
- Created process budgets, performance benchmarks and schedules
- Managed client escalations, mitigated risks and delivered business value
- Led initiatives for continuous improvement and positive disruptions
- Led team management, performance evaluations, training, and development
- Optimised resource and software utilisation to enhance processes
- Guided team members to adhere to process standards
- Managed PV Safety Data Exchange Agreements with stakeholders
- Executed extra duties provided by management
Manager
Cognizant Technology Solution
03.2020 - 08.2022
- Directed project plans, team efforts, and client communications
- Specialised in applying trending methodologies and procedures
- Contributed to Post Marketing Surveillance and vigilance activities for medical devices
- Managed service delivery in line with defined processes and SLA
- Handled international device cases using Salesforce
- Processed, maintained and triaged product quality complaints
- Delivered proactive business solutions through guidance and support to Associates and Team Leaders
- Collaborated with quality, transition, training, on-site teams and client to optimise efficiency
- Reported project status to management, creating compliance dashboards and escalating issues promptly
- Led talent pipeline development through medical and scientific competency building
- Managed a team of over 100 individuals and team leaders
Deputy Manager
Wipro Ltd
03.2016 - 11.2018
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Led and managed project compliance with SOW and SLAs
- Managed project tasks and responsibilities, Deputy Manager
- Liaised between team and client to ensure seamless project execution
- Facilitated communication between management and team
- Recorded and monitored performance metrics for team members and projects
- Reviewed and evaluated AE case information to determine required actions
- Collaborated with quality manager to ensure timely completion of client-assigned training
- Led RCA/CAPA preparation for client-requested business agreement deviations
- Delegated responsibilities to relevant personnel
- Facilitated resolution of project team disputes
- Led recruitment, selection and training of team members
- Provided guidance, coaching and counselling to team
Team Leader
Wipro Ltd
03.2013 - 03.2016
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Led process management in US Healthcare domain as Team Leader
- Led a team of over 30 professionals
- Evaluated daily team performance regarding productivity and quality
- Ensured team adhered to floor policies and processes
- Coordinated escalations and assessed client needs as Team Leader
- Specialised in team leadership and relationship management
- Analysed reports and dashboards to enhance team performance and training
- Managed team to reduce shrinkage effectively
- Guided and trained new employees
- Maintained high team retention
SME
Wipro Ltd
11.2009 - 03.2013
- Ensured quality and accuracy of cases processed by Case Processors
- ICSR expert for clinical and nonclinical cases, quality reporting of adverse events into ARGUS database
- Specialised in MedDRA, WHODD, CDD as Subject Matter Expert
- Handled spontaneous cases from healthcare professionals, patients, and regulatory bodies
- Executed daily tasks adhering to SOPs, conventions, and client policies
Education
PG Diploma - Advance Clinical Research
ICRI
2009
MBA - Marketing and Finance
ITS
Ghaziabad, UP2008
B. Pharm - Pharmacy
BBDNITM
Lucknow, UP2006
Skills
- Project management
- Customer service
- Operations management
- Time management
- Verbal and written communication
- Cross-functional teamwork
- Budget control
- Analytical thinking
- Task prioritization
- Coaching and mentoring
- Risk management
- Multitasking
- Organizational skills
Certification
- PMP certified
- LSSGB certified
- Post Graduate Diploma in Advance Clinical research
- MBA
- B. Pharm
Languages
English
Advanced
C1
Hindi
Proficient
C2
Accomplishments
- Involved in Automation/ Robotics project
- Initiated Quality Improvement Projects for engagements which have struggled to meet the required targets
- Identifying project issues (management & delivery) and raise Proactive Delivery Alerts to the leadership team to avoid customer escalations
Timeline
Senior Manager
Akums Drugs and Pharmaceuticals Ltd
08.2022 - Current
Manager
Cognizant Technology Solution
03.2020 - 08.2022
Deputy Manager
Wipro Ltd
03.2016 - 11.2018
Team Leader
Wipro Ltd
03.2013 - 03.2016
SME
Wipro Ltd
11.2009 - 03.2013
MBA - Marketing and Finance
ITS
B. Pharm - Pharmacy
BBDNITM
- PMP certified
- LSSGB certified
- Post Graduate Diploma in Advance Clinical research
- MBA
- B. Pharm
PG Diploma - Advance Clinical Research
ICRI
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