GIRISH KUMAR R
Bangalore
Summary
Dynamic operations leader with a proven track record at Startek, enhancing workflow efficiency in background verification. Skilled in team leadership and client communication, I successfully onboarded new processes and improved productivity through effective training programs. Proficient in Microsoft Office, I excel in performance monitoring and report generation.
Overview
9
9
years of professional experience
Work History
Team Lead – Operations
Startek
Bangalore
07.2018 - 12.2025
- Directed end-to-end background verification operations to enhance workflow efficiency.
- Managed daily operations, overseeing reporting and performance tracking to maintain service quality.
- Ensured adherence to SLA, quality standards, and turnaround time targets.
- Trained and mentored team members, resulting in improved productivity and quality.
- Served as primary contact for client communication and escalations, fostering strong client relationships.
- Onboarded new client processes, facilitating smooth setup and integration for operational continuity.
Executive – Operations
Innovative Retail Concepts
Bangalore
04.2017 - 05.2018
- Coordinated with internal teams to execute processes seamlessly, improving overall workflow.
- Managed daily workflow and operational activities, contributing to enhanced operational efficiency.
- Supported management in process improvements and report generation, aiding decision-making.
Education
Bachelor of Business Administration - Business Administration
Vijaya College
Bangalore04-2017
Skills
- Team leadership and people management
- Background verification operations
- Client interaction and communication
- Process setup and transition
- Problem solving strategies
- Training and development programs
- Microsoft Office proficiency
- Report generation
- Time management
- Employee training
- Performance monitoring
Accomplishments
- Best Employee of the Month – 6 Times
- Best Employee of the Year – 2 Times
Projects Contributions
Successfully brought in new client processes and ensured complete setup. Streamlined operations for improved efficiency and quality delivery.
Languages
- English
- Kannada
- Telugu
- Tamil
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Timeline
Team Lead – Operations
Startek
07.2018 - 12.2025
Executive – Operations
Innovative Retail Concepts
04.2017 - 05.2018
Bachelor of Business Administration - Business Administration
Vijaya College