Gitanjali Ghai
Indore
Summary
Dynamic Quality Manager at TaskUs with a proven track record in operational improvements and stakeholder management. Spearheaded automation initiatives, enhancing efficiency and driving team collaboration. Expert in training material development, fostering a culture of continuous learning while mentoring junior staff to elevate their leadership skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Manager
TaskUs
Indore
10.2024 - Current
- Streamlined workflows and launched innovative solutions.
- Directed the process of integrating clients and vendors through structured LOB sessions.
- Spearheaded automation of PKT randomization, leading to significant efficiency gains.
Learning Experience Leader
TaskUs
Indore, India
02.2021 - 10.2024
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
Subject Matter Expert
TaskUs
Indore, India
11.2020 - 02.2021
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning.
- Facilitated New Hire batches to disseminate best practices across new teammates, leading to improved efficiency.
Customer Service Teammate
TaskUs
Indore, India
04.2020 - 11.2020
- Achieved high levels of customer satisfaction by consistently exceeding expectations in responsiveness and empathy during interactions.
- Reduced average call duration by utilizing active listening skills and quickly identifying critical information needed for issue resolution.
- Contributed positively to the team's overall performance by maintaining a positive attitude even in challenging situations.
Education
Bachelor Of Commerce And Tax - Accounting
M.K.H.S Gujrati Girls College
Indore, India 06.2019
Skills
- Stakeholder Management
- Technical Expertise
- Presentations
- Project Implementation
- Training Material Development
- Familiarity with Quality Standards
- Operational Improvements
Accomplishments
- Promotion as billable PEX Manager - TaskUs’24
- CVN for Successful GRC site launch from Project management team - TaskUs’24
- CVN for Best Performing Trainer from Operations - TaskUs’23
- CVN for New Trainee Engagement - TaskUs’22
Channel
Email, Chat, Voice & Backoffice
Certification
- Lean Six Sigma Black Belt Ceritification
- LXL Level 1A, 1B, Level 2 & 3 - TaskUs certification
- Time Management - Udemy, Brandon Hakim: Insider School
Languages
English
Advanced
C1
Timeline
Quality Manager
TaskUs
10.2024 - Current
Learning Experience Leader
TaskUs
02.2021 - 10.2024
Subject Matter Expert
TaskUs
11.2020 - 02.2021
Customer Service Teammate
TaskUs
04.2020 - 11.2020
Bachelor Of Commerce And Tax - Accounting
M.K.H.S Gujrati Girls College