GITESH ASHOK PARAB
Mumbai
Summary
To achieve high carrier growth through a continuous learning process and keep myself dynamic, visionary and competitive with the changing scenario of the world.
Overview
8
8
years of professional experience
Work History
Engineer Integrated Operations
Teamlease Services Limited
Mumbai
03.2022 - Current
- Provided Level -2 support for all SITA global multiple airline customers (such as Qatar Airways, Qantas, Singapore Airlines, American Airlines, Emirates, etc.).
- Working with SD-WAN concepts (Cisco Viptela), functions/access of Vmanage, and monitoring of other devices, i.e. vBound, vSmart, and vEdge, which comprise SD-WAN.
- Proactively type troubleshooting: APH connectivity, Zscaler, DSL, Frame-relay.
- Developed and implemented engineering strategies to improve production efficiency.
- Identify customer needs and develop solutions based on user feedback.
- Efficiently multitasking to manage the incident queue, calls, and emails.
- Coordination with various internal teams (NPE, IPE, Backbone, CTS, SOC, VOC B2G, etc) for
Backbone Network, Configuration, and Security related incidents. - Proactively manage/monitor alarms via vManage for vEdges' WAN and LAN connectivity.
Knows basic parameters needed to establish control plane connectivity. - Identify connectivity issues on the control plane and routing issues for applications.
- Identifying routing issues with regards to reachability for mission critical sites (MCS) and resolved the same with the help of the Level-3 team.
- Coordinate with technical counterparts to rectify configurational issues on vEdge.
- Progress an incident by conducting live tests between affected users and FRGs to facilitate resolution for impacted services.
- Follow-ups with the service provider for booked trouble tickets and restore connectivity within SLA.
- Performed end-to-end troubleshooting and loop testing of leased lines when necessary with carriers
- Engaged multiple carriers to gather root cause analysis and resolution details for worldwide service interruptions.
- Track CR's (change requests) progress with the responsible team to ensure the changes are well actioned.
NOC Engineer
ICICI BANK Pvt Ltd.
Mumbai
05.2019 - 03.2022
- Company Overview:
- Payroll Organization - Skillmine Technology Consulting Pvt Ltd
- Client - ICICI BANK LTD
- Configuration of 1841, 2611, 2620 series routers, and 3500, 3750 series switches.
- Basic troubleshooting for RDP-related and authentication issues on the Palo Alto firewall.
- Addition and deletion of multiple users for Remote Access VPN.
- Policy implementation and optimization.
- Configuration and troubleshooting of VLANs.
- Configure, verify, and troubleshoot IPv4 addressing and subnetting.
- Monitoring of ICICI Bank WAN Links, which consist of more than 5500 branches, and provide 24x7 support in network operations.
- Monitoring critical and ultra-critical links in SMtool.
- Checking and resolving issues such as high BW latency, load, reliability, traffic, and LAN issues.
- Network link utilization reports, service uptime reports, and asset inventory management.
- Configuration of Routing Protocols: STATIC, RIP, EIGRP, OSPF, and BGP.
- Incoming and outgoing traffic performance monitoring with the help of Riverbed Portal and reporting abnormalities to support teams.
- Configuration of static routing and default routing.
- Troubleshot and resolved LAN/WAN connectivity issues.
- Managed and monitored all network devices.
- Analyzed and resolved technical issues related to network operations.
- Developed and implemented strategies for improving network performance.
- Maintained and monitored system security protocols, policies, and procedures.
NOC Engineer - L1
IMPACT Infotech Pvt Ltd.
Mumbai
04.2018 - 04.2019
- Company Overview:
- Organization - IMPACT Infotech Pvt Ltd.
- Client - Birla Management Centre Services Ltd.
- Responsible for installation, configuration, and upgrading of routers and switches. As well as WAN links troubleshooting-related issues.
- Experience in monitoring, configuring, and troubleshooting MPLS, leased lines, and ISDN.
- Prepare and submit network equipment link connectivity failure report, and also maintain logs of network service interruptions, including raise incident dockets for audit record purpose.
- Review network requirements and engineering concerns associated with customer requests, such as equipment configuration and operational impact.
- Initiate service calls with users and resolve network issues within SLA.
- Hands-on experience in SLA-based online ticket management systems like Remedy, USD, etc. That is used for customer IT support.
- Manage the processing and prioritization of incoming calls to the Support Desk via both telephone and email to ensure courteous, timely, and effective resolution of end user issues.
- Monitor incident trend and anticipate potential problems for proactive resolution.
- Participate in the development, implementation, and administration of support desk staff training procedures and policies.
- Weekly, take all routers, switches, and backups and store them in central file servers.
- Analyze performance of support activities and documented resolutions, identify problem areas, and devise.
- Deliver solutions to enhance the quality of service and to prevent future problems.
- Record technical issues and solutions in logs.
- Analyzed and resolve technical issues related to network operations.
- Develop and implement strategies for improving network performance.
- Maintain and monitor system security protocols, policies, and procedures.
Network Engineer - L1
Honesty Net Solutions Pvt Ltd.
Mumbai
04.2017 - 04.2018
- Network monitoring and troubleshooting for dark fibers, fiber links, as well as dedicated lease lines.
- Monitoring MRTG graphs and coordinating with field team for network resolution.
- Configuring and implementing Microtek servers on the client side and troubleshooting server-related issues.
- Troubleshot and resolved LAN/WAN connectivity issues
- Taking follow-up regarding new links commission and adding it to the monitoring system.
- Provide 24/7 support to network distributors regarding network issues.
- Configuration of switches, for example, Cisco 2900 series switches, Huawei switches, etc.
- Configuration of VLAN on switches.
- Monitoring local network devices, such as OLT and ONU, through a monitoring tool.
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Monitored network performance and troubleshooted any issues that arose.
- Assisted in the design of local area networks and wide area networks.
Education
Bachelor of Engineering - Electronics and Telecommunications
Saraswati Education Society, University of Mumbai
07-2016
Skills
- Successfully completed CCNA and SDWAN course
- Experience in network monitoring tools such as Vmange, and work on tools HPSM and ServiceNow
- Hands-on experience with Cisco Catalyst switches and routers, Ethernet, and Fast Ethernet
- Interaction with customers, complaint handling, people management, and interaction with the NOC for root cause analysis,
- Routing protocols: BGP, OSPF, RIP, and EIGRP
- Knowledge of HSRP, VRRP, GLBP, and EtherChannel,
- Knowledge of STP, VLAN, VTP, and ACL
Hobbies and Interests
- Playing Cricket
- Carrom
- Watching Movies & Sports
Personal Information
Date of Birth: 22/02/93
Nationality : Indian
DECLARATION:-
I hereby declare that the information given above is correct to best of my knowledge.
Custom
- Date:
- Place:
Timeline
Engineer Integrated Operations
Teamlease Services Limited
03.2022 - Current
NOC Engineer
ICICI BANK Pvt Ltd.
05.2019 - 03.2022
NOC Engineer - L1
IMPACT Infotech Pvt Ltd.
04.2018 - 04.2019
Network Engineer - L1
Honesty Net Solutions Pvt Ltd.
04.2017 - 04.2018
Bachelor of Engineering - Electronics and Telecommunications
Saraswati Education Society, University of Mumbai
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