G K Vijay
Bangalore
Summary
Motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
SME
HP Inc
Bangalore
02.2022 - Current
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Supervised teams working on processes related to development or expansion initiatives of the company.
- Prepared monthly reports on employee performance, service forecasts, and process enhancement.
- Provided training sessions for new employees.
- Developed effective communication channels between internal departments.
- Assisted in developing strategic plans for long-term success of the company.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained up-to-date records of all transactions related to the activities of the project.
- Coordinated with other departments to ensure efficient operations function.
- Monitored daily operations, including staff management and customer service.
- Identified areas of improvement in operational processes and procedures.
- Worked closely with human resources to support employee management and organizational planning.
- Analyzed key performance indicators to identify effective strategies.
HR Analyst
Dell International Services Pvt. Ltd.
Bangalore
04.2021 - 12.2021
- Maintained employee records including onboarding paperwork, performance reviews, terminations and disciplinary actions.
- Created reports on various HR metrics such as retention rates and turnover costs.
- Kept system in compliance with data security and privacy requirements by monitoring activities and correcting deficiencies.
- Educated employees on Connected Workplace (2.0), and assisted them in the onboarding process.
- Prepared or maintained employment records using human resources management system software.
Email Advisor
Concentrix Daksh Services Pvt. Ltd.
Bangalore
09.2019 - 04.2021
- Customer Service Representative for Axis Bank, handled customer queries related to credit cards.
- Assisted customers with technical issues related to their bank accounts.
- Managed daily customer inquiries via email and phone.
- Reviewed incoming emails and responded within established timeframes.
- Maintained accurate records of all interactions with customers in the company's databases.
- Provided guidance on best practices for managing credit card accounts across multiple platforms.
- Followed up on emails and web-submitted customer inquiries within standard response times.
- Collaborated with the backend teams to ensure that customer queries are resolved within the SLA.
- Achieved Client Satisfaction by maintaining the timeline provided, along with the metrics to assist customer queries.
Education
Bachelor of Computer Applications -
St. George College of Management And Science
Bangalore06-2019
Skills
- Training and mentoring
- Effective communication
- Team collaboration
- Goal setting
- Problem-solving abilities
- Team leadership
Languages
English
First Language
Hindi
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Kannada
Advanced (C1)
C1
Telugu
Upper Intermediate (B2)
B2
Timeline
SME
HP Inc
02.2022 - Current
HR Analyst
Dell International Services Pvt. Ltd.
04.2021 - 12.2021
Email Advisor
Concentrix Daksh Services Pvt. Ltd.
09.2019 - 04.2021
Bachelor of Computer Applications -
St. George College of Management And Science