Raghavendra A
Bangalore
Summary
Dynamic professional with a proven track record at HCL Technologies, excelling in customer service and operational efficiency. Skilled in financial analysis and team leadership, I have successfully enhanced recovery rates and compliance standards while training and mentoring teams to achieve organizational goals. Committed to driving process improvements and fostering strong stakeholder relationships. Resourceful Subject Matter Expert known for high productivity and efficient task completion. Specialize in developing innovative solutions, knowledge transfer, and process improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
SME
HCL Technologies PVT LTD
Bangalore
12.2024 - Current
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Provided training sessions for new employees at the SME.
- Identified areas of improvement in operational processes and procedures within SME.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
Accounts Manager
Just Energy
Bangalore
07.2022 - 12.2024
- Managed collections for active and inactive accounts, achieving improved recovery rates.
- Promoted to Accounts Manager, effectively overseeing escalation calls.
- Supervised 23 agents, ensuring compliance with performance standards.
- Maintained team quality scores, consistently meeting organizational benchmarks.
- Achieved compliance with service level agreements (SLAs) without exception.
- Monitored shrinkage to minimize losses and optimize resources.
MIS Executive
ANI Technologies PVT LTD (OLA)
Bangalore
07.2019 - 07.2022
- Surpassed daily sales targets through strategic client engagement and relationship development.
- Managed customer accounts for OLA Money Wallet and OLA Money Postpaid.
- Refined procedures to enhance KYC compliance across the department.
- Facilitated transition to KYC analyst role, boosting departmental efficiency.
- Prioritized resolution of major KYC-related issues to mitigate risks.
- Implemented fraud prevention measures by verifying KYC information.
- Oversaw performance management of over 78 agents, focusing on target achievement.
- Prepared comprehensive reports for agent performance evaluations and business procurement reviews.
First Advantage
05.2017 - 06.2019
- Education, Professional Qualification and Employment Verification
Ocwen Financial
08.2016 - 03.2017
- Collection Calling – Mortgage Process
Mphasis Capital One
12.2010 - 07.2016
- Conducting PKTS for the Complete Floor.
- Conducting Refresher for the floor if any new procedure is to be followed.
- Supporting New Batch.
Education
BCA -
Arunodaya College
06.2025
Bachelor of Commerce - Commerce
NA
NA03-2013
PUC -
Seshadripuram Pre University
01.2010
Skills
- Customer service
- Financial analysis
- Data management
- Project management
- Team building
- Employee training
- Problem solving
- Operational efficiency
- Training and mentoring
- Customer focus
- Stakeholder management
- Team leadership
- KYC compliance
- Process improvement
Hobbies and Interests
- SPOC for CSR activities.
- Cricket & Football (Represented Process during tournaments)
Disclaimer
I HEREBY DECLARE THAT THE ABOVE INFORMATION PROVIDED BY ME IS TRUE AS PER MY KNOWLEDGE.
Languages
- English
- Kannada
- Tamil
- Hindi
Personal Information
- Date of Birth: 06/18/89
- Nationality: Indian
- Marital Status: Single
Languages
English
First Language
English
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Tamil
Advanced (C1)
C1
Telugu
Elementary (A2)
A2
References
References available upon request.
Timeline
SME
HCL Technologies PVT LTD
12.2024 - Current
Accounts Manager
Just Energy
07.2022 - 12.2024
MIS Executive
ANI Technologies PVT LTD (OLA)
07.2019 - 07.2022
First Advantage
05.2017 - 06.2019
Ocwen Financial
08.2016 - 03.2017
Mphasis Capital One
12.2010 - 07.2016
BCA -
Arunodaya College
Bachelor of Commerce - Commerce
NA
PUC -
Seshadripuram Pre University
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