Manjunatha Nayakar
Bengaluru
Summary
"In my career, I've held diverse roles that showcase my abilities. As a Customer Support Executive within a domestic company, I consistently delivered exceptional support, resolved issues promptly, and maintained meticulous records. Transitioning to a Senior Analyst for US mortgage tax calling at an international firm, I conducted thorough research, generated insightful reports, and provided valuable recommendations. Additionally, I've served as a Subject Matter Expert (SME) for Title Search Customer Support, collaborating effectively with cross-functional teams, conducting comprehensive searches, and contributing significantly to sales operations."
Overview
3
3
years of professional experience
Work History
SME
Specific Title Pvt Ltd
Vijayanagar, Bengaluru
12.2023 - 04.2024
- Full-time on-site role located in Bengaluru, India.
- Responsible for providing customer service and support for US Title Search.
- Assisting with title reports, title searches, and order processing.
- Ensuring customer needs are met and satisfied.
- Excellent communication skills to pitch in sales when required.
Senior Analyst
Stellar Innovations Pvt Ltd
Bengaluru
10.2022 - 05.2023
- Worked as a Process Associate for Mortgage Tax search and Tax calling at a US international company
- Fetched tax information through Netronline and contacted tax collectors, auditors, and assessors to gather property tax info based on client requirements
- Updated the information in designated tools
- Received an excellence efficiency award for production and was promoted to a senior analyst.
Customer Support Executive
Girnar Care Pvt Ltd
Bengaluru
09.2021 - 03.2022
- Worked in the domestic semi-voice process for Rapido as a Customer Support Executive
- Handled customer complaints related to Rapido services through email and chat
- Addressed issues such as Rapido captain behavior, overpayment, and other inconveniences
- Made outbound calls to educate captains and resolve their concerns.
Education
II PUC (Commerce) -
Government PU College Varthur
SSLC -
Government High School Kamalapura
Skills
- Communication
- Problem Solving
- Customer Service
- Computer Skills(Microsoft office)
- Ability to Multitask
- Teamwork
- US Mortgage Title and Tax examination
- Data entry
Languages
- Kannada
- English
- Telugu
- Hindi
Hobbies and Interests
- Badminton
- Watching series
Certifications and Awards
- Business Email Etiquette
- Introduction to Title Search and Examining
- Awards & Recognition:
Outstanding Achievement Award: Received recognition for exceptional performance and dedication in Stellar Innovations.
DISCLAIMER
The information stated above is true to the best of my knowledge and belief.
Timeline
SME
Specific Title Pvt Ltd
12.2023 - 04.2024
Senior Analyst
Stellar Innovations Pvt Ltd
10.2022 - 05.2023
Customer Support Executive
Girnar Care Pvt Ltd
09.2021 - 03.2022
II PUC (Commerce) -
Government PU College Varthur
SSLC -
Government High School Kamalapura
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