GLENN SMITH

Achievements

• Played a Pivotal role in standardizing OJT for 3 LOB's; thereby, positioned L&D as a business value-add by producing solutions that increased productivity which resulted in cost savings of $1M.
• Developed Trelix Institute with interactive digitized self-paced learning content to facilitate flexibility of leaning and development.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.

Responsibilities

• Manage the learning and development efforts for 4 LOB's: Trelix, Asset Management, Granite and Valuations.
• Collaborate and serve as a consult to Talent Management, Sr. Leadership and internal/external customers to ensure alignment with objectives and key results.
• Lead and develop a team of direct reports across Mumbai and Bangalore.

Achievements

• Successfully led the organization through Covid-19 business continuation global ramp-up and expansion efforts which positioned business units to have fully trained staff in key production environments; this enabled the company to take on new clients and volume that would generate $10M in revenue.
• Managed the coordination and development phases of two learning systems projects.
• Played a pivotal role in catalyzing the cross-skill efforts across four business units, resulting in a $200,000 quarterly labor cost savings.

Responsibilities

• Evaluate employee skills and knowledge regularly, mentor individuals with lagging skills.
• Ensure delivery of training requirements within stipulated timelines
• Validate training materail to ensure incorporation of periodic changes

Achievements

• Solicited to lead a systems migration that also required SOPs development and facilitation of training.
• Played a pivotal role in ensuring the success of a high volume business unit "Ramp Up" from Mumbai to Bangalore.
• Promoted to a Learning and Development Team Lead.

Responsibilities

• Designed and facilitated learning and development sessions for New Hires, Sr. Leadership and existing employees.
• Partnered with internal stakeholders, i.e. SMEs, Compliance and Legal, in order to create & maintain SOP's and process maps for all clients and processes in Asset Management.
• Generated consolidated reporting to communicate the effectiveness and direction of the training department.

Achievements

• Generated $45M from selling in excess of 600+ foreclosed properties in the U.S.
• Played a pivotal role in assisting the National Community Stabilization Trust with their stabilization program.
• Developed and led the capability and workforce development efforts for the business unit, which resulted in a promotion to Process Trainer.

Responsibilities

• Managed a portfolio of REO Assets to perform end-to-end support to various stakeholders.
• Addressing and resolving customer-related issues in a manner that promotes highest customer satisfaction while maintaining profitability.
• Reviewed assets for compliance with all regulatory and client guidelines; in addition, audited files from an asset management standpoint, to note any exceptions.

Achievements

• Generated $45M from selling in excess of 600+ foreclosed properties in the U.S.
• Played a pivotal role in assisting the National Community Stabilization Trust with their stabilization program.
• Developed and led the capability and workforce development efforts for the business unit, which resulted in a promotion to Process Trainer.

Responsibilities

• Managed a portfolio of REO Assets to perform end-to-end support to various stakeholders.
• Addressing and resolving customer-related issues in a manner that promotes highest customer satisfaction while maintaining profitability.
• Reviewed assets for compliance with all regulatory and client guidelines; in addition, audited files from an asset management standpoint, to note any exceptions.

Achievements

• Delegated to manage the Special Servicing Clients portfolio which was valued at $10M.
• Solicited to serve as an On-the-Job trainer for New Hires.
• Recognized as a continuous top performer, which resulted in a promotion to a Residential Sales Consultant.

Responsibilities

• Managed an Asset Management business portfolio that consisted of over 350 foreclosed properties in the U.S.
• Coordinated the vendor management responsibilities in order to preserve & maintain REO properties.
• Collaborate with internal business stakeholders to ensure expeditious pipeline management.

Achievements

• Consistently generated additional revenue through skilled sales techniques.
• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
• Worked double shifts to support the acceleration of new systems implementation.

Responsibilities

• Analyze and identify potential risks and identify solutions that meet client needs.
• Assist with evaluating and resolving service inquiries from clients across different platforms.
• Up sell Loans, Credit Cards, Mortgage's and Home equity line of credit.