Glory Basumata

Manage Account Retention and Explore New Business Opportunities (B2B, B2C) across EMEA region (Germany, Luxembourg, Netherlands, Switzerland & Austria). Generated revenue over USD 1.4 mn last year and met the territory target over USD 6.5 mn. Provide academic institutions, biotech/pharma and government clients with NGS data analysis solutions, Clinical Solutions and Secondary analysis of data. https://digitalinsights.qiagen.com/

Focused mainly on driving the sales of Bioinformatics software used for Next Generation Sequencing data analysis, Pathway Analysis tool and Clinical solutions: CLC Workbench, IPA, QCI, HGMD, HSMD, COSMIC.

• Prepared proposals for new business opportunities based on client requirements.
• Identified areas for improvement in the sales process and developed solutions accordingly.
• Reviewed competitors' offerings, pricing structures, and marketing tactics.
• Negotiated pricing and contracts with customers.
• Created reports on sales performance, customer feedback, and market trends.
• Resolved customer disputes or complaints in a timely manner.
• Collaborated with marketing department on promotional campaigns for new products or services.
• Conducted customer outreach activities to build relationships with clients.
• Built sales forecasts and schedules to reflect desired productivity targets.

• Interacting with professionals on phone and educating them about the courses offered on Cyber Security, AWS, Azure, DevOps, SAP, Workday and other certification.
• Cold calling and Negotiation with clients from region- US & Canada.
• Conversion of leads received from various marketing channels.
• Preparing short-term and long-term sales plan, sales approaches and strategies.
• Follow up on leads and conduct research to identify potential prospects.
• Identifying references through the existing customer base to increase the sales pipeline.

• Achieving exceptional conversion on leads coming from marketing campaigns
• Chased individual category targets for Cyber Security Courses over $130,000 (USD) annually
• Routing qualified opportunities to the appropriate sales teams for enterprise sales and closure
• Engage with AVP/VP and C-Level for deal closure and arrange corporate training programs
• Channel partners to build pipeline and close deals
• Leveraging the Salesforce CRM for higher conversion rate, tracking and reporting
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and
  emails

• IT Asset Management for Ireland (EMEA) account region
• SCCM, Client support and Report preparation
• Active Directory management
• Maximo & ServiceNow Ticketing Tool

• Workforce management for global business units (US & Canada)
• Scheduling and Staffing; Taking incoming request for shift time change/leave request
• Phone, Email and Chat support to US/Canada HSBC employees.