Gnana Subramanian. P
Subramanian
Madurai
Summary
Dedicated and experienced professional with a background in private tutoring, call centre operations, and senior customer service. Skilled in communication, data collection, and customer engagement. Seeking opportunities to contribute to a dynamic organization.
Overview
29
29
years of professional experience
4
4
Languages
Work History
Senior Customer Service Executive
Amazon Development Center
06.2022 - 02.2024
- Provided exceptional customer service to USA Amazon customers.
- Handle inquiries, resolve issues, and ensure customer satisfaction.
- Collaborate with cross-functional teams to improve processes and enhance customer experience.
- Accounts security and handling.
- Placed and canceled average of 500 orders from customers, distributors and agents per month.
- Addressed on average 40 inbound customer calls daily.
Freelance Sales Process (UK)
Eon-Energy
09.2011 - 01.2022
- Work from home, calling small businesses for cost-effective energy connections.
- Utilize effective communication skills to promote services.
- Negotiate and close deals based on customer needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Senior Calling Executive
Data Prompt International
10.2008 - 08.2011
- Managed panel recruitment for UK and Australia.
- Engaged with doctors and healthcare professionals to gather opinions via surveys.
- Coordinated online and telephonic survey responses.
- Conducted ad hoc projects, including surveys on current affairs and financial markets.
Private Tutor
Private Tutor
01.1995 - 10.2008
- Conducted private tuitions for Hindi and English.
- Assisted students in improving language skills and comprehension.
- Developed customized teaching plans based on individual needs.
Education
Bachelor of Arts (BA) - English
Skills
Customer service
Account security
Issue resolution
Additional Information
Rs. 4,32,000, Negotiable (Expected CTC: 30% above the present CTC)
Personal Information
- Age: 49
- Father's Name: K.S. Pichumani
- Date of Birth: 09/15/74
- Gender: Male
- Marital Status: Married
Timeline
Senior Customer Service Executive
Amazon Development Center
06.2022 - 02.2024
Freelance Sales Process (UK)
Eon-Energy
09.2011 - 01.2022
Senior Calling Executive
Data Prompt International
10.2008 - 08.2011
Private Tutor
Private Tutor
01.1995 - 10.2008
Bachelor of Arts (BA) - English
Similar Profiles
Ayesha KhanAyesha Khan
HR Assistant at Employee Resource Center at Amazon Development Center Private Ltd IndiaHR Assistant at Employee Resource Center at Amazon Development Center Private Ltd India
Bharath ArrojuBharath Arroju
Specialist Customer Service Representative at Amazon Development CenterSpecialist Customer Service Representative at Amazon Development Center
ASHOK KUMAR HASHOK KUMAR H
Support Engineer IV at Amazon Development CenterSupport Engineer IV at Amazon Development Center
JUVERIYA SHAIKHJUVERIYA SHAIKH
Customer Service Associate at Amazon Development CenterCustomer Service Associate at Amazon Development Center
Anton Leander AAnton Leander A
.NET Full Stack Developer at Infosys Pvt. Ltd..NET Full Stack Developer at Infosys Pvt. Ltd.