Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Personal Information
Timeline
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Gnaneswara Rao Modalavalasa

Ponduru MD

Summary

Seasoned Branch Operations and Services Manager with a proven track record at AU Small Finance Bank, adept in Finacle and excelling in customer relationship management. Spearheaded team efforts to enhance service delivery, achieving operational excellence and a significant increase in customer satisfaction. Skilled in operations management and team leadership, consistently driving business growth and development.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Branch Operations and Services Manager

AU Small Finance Bank
Visakhapatnam
09.2022 - Current
  • Resolved customer queries and complaints in a timely and efficient manner, ensuring high levels of customer satisfaction
  • Monitored and updated branch stock regularly, maintaining accurate records in the register and system
  • Conducted KYC verification and followed AML and KYC guidelines for CASA account openings
  • Worked on front-end operations, handling all noncash transactions such as DD, fund transfers, RTGS, NEFT, and CTS clearing on a daily basis
  • Managed day-to-day branch activities, ensuring smooth operations and compliance with banking regulations
  • Provided effective team management, overseeing and guiding staff members to achieve operational excellence
  • Shared comprehensive knowledge on banking operations with team members, contributing to their professional development
  • Supported sales initiatives by providing operational support and expertise to meet customer needs effectively

CRO (Asst Manager)

CSB BANK
Rajam
03.2022 - 09.2022
  • As a CRO Branch Merchandising Supervisor & Monitor CRE desk and contact sales
  • Branch Administration and lobby Management
  • Resolution customer complaints and queries customer service to ensure walking in customer issues
  • Generate business cross sell and monitor cross sales of BDE's and CASA team
  • Responsible for Cash and customer transaction at the Teller counter
  • All Non cash transactions like DD/Fund transfer

PB- Authoriser & Welcome Desk (Deputy Manager) GradeE2

HDFC Bank
Rajam
04.2021 - 03.2022
  • Enhancement of the relationship by cross-selling products and services as per the profile & need of the customers
  • Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers
  • Referrals generated from existing customers
  • Leads generated by branch staff & personal leads
  • Cash Handling and BJR checking

Relationship Executive

Axis Bank
12.2019 - 04.2021

Sr Operation Executive & Business Development Executive

Star Agriwarehousing and Collateral Management
Visakhapatnam
12.2017 - 12.2019
  • Company Overview: Visakhapatnam based
  • Visakhapatnam based

Executive sales orthopedic Division

MERIL HEALTH CARE PVT LTD
Visakhapatnam
11.2016 - 12.2017
  • Company Overview: Visakhapatnam based
  • Visakhapatnam based

Education

PGDBM -

Times Pro
01.2014

MBA -

AU Campus
01.2013

B.TECH -

Bapatla Engineering College (Autonomous)
01.2011

XIIth - M P C

Rajalakshmi Jr College
01.2007

Xth -

Rosary Convent School
01.2005

Skills

  • Finacle
  • Customer Relationship Management
  • Productivity monitoring
  • Service delivery
  • Business analysis
  • After-sales support
  • Team collaboration and leadership
  • Dealership Negotiation
  • Operations management

Certification

  • NISM - Series – V-A: Mutual fund Distributors certification Examination.
  • IRDA – Examination complete Certification.
  • APSSDC SKILL: Facebook – Certificate of Completion has Successfully Participated in Digital skilling Program & Completed in Digital Marketing, Online Safety & Jobs and Livelihood.
  • A Main Project has done in MBA course upon 'RECRUITMENT & SELECTIONS' (With Ref: Pepsi Co. Pvt Ltd. Visakhapatnam).
  • Achieved NCC-A certificate with 'A' grade in NAVAL wing of NATIONAL CADET CORPS.
  • I attended the COMBINED ANNUAL TRAINING CAMP - NAVAL wing NCC.

Disclaimer

I hereby declare that all the above statements are true and complete to the best of my knowledge.

Personal Information

  • Father's Name: Modalavalasa Laxmana Rao
  • Date of Birth: 02/27/89
  • Gender: Male

Timeline

Branch Operations and Services Manager

AU Small Finance Bank
09.2022 - Current

CRO (Asst Manager)

CSB BANK
03.2022 - 09.2022

PB- Authoriser & Welcome Desk (Deputy Manager) GradeE2

HDFC Bank
04.2021 - 03.2022

Relationship Executive

Axis Bank
12.2019 - 04.2021

Sr Operation Executive & Business Development Executive

Star Agriwarehousing and Collateral Management
12.2017 - 12.2019

Executive sales orthopedic Division

MERIL HEALTH CARE PVT LTD
11.2016 - 12.2017

PGDBM -

Times Pro

MBA -

AU Campus

B.TECH -

Bapatla Engineering College (Autonomous)

XIIth - M P C

Rajalakshmi Jr College

Xth -

Rosary Convent School
Gnaneswara Rao Modalavalasa