Summary
Overview
Work History
Education
Skills
Languages
Self Evaluation
Academic Activities
Personal Information
Hobbies and Interests
Disclaimer
Timeline
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Godson Xavier

Chennai,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Success Associate

Sreenit Labs Pvt Ltd
05.2021 - 05.2024
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

AR Caller and Insurance Verification

Scio Management Solution
08.2019 - 02.2020
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Sought out extra training opportunities to enhance customer relationship management abilities.

Education

MBA - Human Resource Management

Loyola College of Arts And Science
Chennai
10.2023

B.COM - Corporate Secretaryship -

Patrician College of Arts And Science
Chennai, TN
01.2019

12TH STD -

Doveton Boys Higher Secondary School
Chennai, TN
01.2016

10TH STD -

Doveton Boys Higher Secondary School
Chennai, TN
01.2014

Skills

  • Client Relationship Building
  • Product Knowledge
  • Scheduling
  • Escalation management
  • Key stakeholder relationship building
  • Customer Relationship Management (CRM)

Languages

English
Tamil

Self Evaluation

Strong, True, True, True, True

Academic Activities

Worked as a company Secretary at Chennai Port Trust, Identifying and monitoring risks to business performance, Preparing the agenda, Taking minutes and Handling meeting correspondence, Providing support to the board on specific projects, Writing reports

Personal Information

  • Date of Birth: 10/23/1997
  • Gender: Male

Hobbies and Interests

  • Football
  • Carrom
  • Music
  • Travel

Disclaimer

I hereby declare that the above given details are correct to the best of my knowledge.

Timeline

Customer Success Associate

Sreenit Labs Pvt Ltd
05.2021 - 05.2024

AR Caller and Insurance Verification

Scio Management Solution
08.2019 - 02.2020

MBA - Human Resource Management

Loyola College of Arts And Science

B.COM - Corporate Secretaryship -

Patrician College of Arts And Science

12TH STD -

Doveton Boys Higher Secondary School

10TH STD -

Doveton Boys Higher Secondary School
Godson Xavier