Godson Xavier
Chennai,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Success Associate
Sreenit Labs Pvt Ltd
05.2021 - 05.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
AR Caller and Insurance Verification
Scio Management Solution
08.2019 - 02.2020
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Education
MBA - Human Resource Management
Loyola College of Arts And Science
Chennai10.2023
B.COM - Corporate Secretaryship -
Patrician College of Arts And Science
Chennai, TN01.2019
12TH STD -
Doveton Boys Higher Secondary School
Chennai, TN01.2016
10TH STD -
Doveton Boys Higher Secondary School
Chennai, TN01.2014
Skills
- Client Relationship Building
- Product Knowledge
- Scheduling
- Escalation management
- Key stakeholder relationship building
- Customer Relationship Management (CRM)
Languages
English
Tamil
Self Evaluation
Strong, True, True, True, True
Academic Activities
Worked as a company Secretary at Chennai Port Trust, Identifying and monitoring risks to business performance, Preparing the agenda, Taking minutes and Handling meeting correspondence, Providing support to the board on specific projects, Writing reports
Personal Information
- Date of Birth: 10/23/1997
- Gender: Male
Hobbies and Interests
- Football
- Carrom
- Music
- Travel
Disclaimer
I hereby declare that the above given details are correct to the best of my knowledge.
Timeline
Customer Success Associate
Sreenit Labs Pvt Ltd
05.2021 - 05.2024
AR Caller and Insurance Verification
Scio Management Solution
08.2019 - 02.2020
MBA - Human Resource Management
Loyola College of Arts And Science
B.COM - Corporate Secretaryship -
Patrician College of Arts And Science
12TH STD -
Doveton Boys Higher Secondary School
10TH STD -
Doveton Boys Higher Secondary School
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