Gogulraj G

KPis for the position of Customer Executive are:

• Volume
• Market Share
• Outlet Addition in the territory
• EDGE Score
• Distributor Handling

KRAs for the position of Customer Executive are:

• Develop a network of dealers and distributors in the assigned region and achieve the Sales target assigned to him/her.
• Use field data for assigned market to identify brand/ pack gaps in territory
• Design and implement local Sales promotion scheme.
• Set clear volume targets and KPls for his/her team.
• Conducting regular feedback sessions with team members and providing necessary inputs.
• Carry out coaching, mentoring and hand holding for the team members and develop upon their required skill set.
• Will be accountable for the assigned market (key accounts and outlets).
• Ensure regular updating of sales MIS and update the reporting officer on daily basis.
• Compiling and analyzing sales figure on regular basis.

• Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
• Managed and motivated sales team to increase revenue
• Team handling and distributor handling
• Identified and qualified new distributors to increase market share in key territories.
• Built strong relationships with customers through positive attitude and attentive response.
• Handled customer concerns and issues by answering questions and escalating major problems to supervisor.

• Improved operations through consistent hard work and dedication.
• Worked with customers to understand needs and provide excellent service.
• Used Microsoft Word and other software tools to create documents and other communications.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Visiting 40 outlets per day
• Following primary and secondary
• Following distributor payment