GOKHALE SWATHI
HYDERABAD
Summary
Resourceful Customer Support Associate known for high productivity and efficient task completion. Specialize in problem-solving, clear communication, and technical support skills. Excel in empathy, adaptability, and patience which enhance customer satisfaction and loyalty. Committed to resolving issues promptly and improving service standards across interactions.
Overview
1
1
year of professional experience
Work History
Google Ads Customer Support Associate
Cognizant
HYDERABAD
04.2024 - Current
- Provided technical support to customers via phone, email, and chat.
- Resolved customer inquiries in a timely manner.
- Investigated and troubleshot customer issues to determine the best course of action.
- Created detailed reports for escalated customer cases.
- Responded to customer feedback and suggestions.
- Reviewed incoming tickets and assigned them accordingly.
Education
B.COM COMPUTERS - COMMERCE
MGM GOVT GIRLS HIGH SCHOOL
NAMPALLY05-2023
Skills
- Application support
- Incoming Call Management
- Service desk support
- Customer Service
- Online Chat Support
- Time management abilities
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Google Ads Customer Support Associate
Cognizant
04.2024 - Current
B.COM COMPUTERS - COMMERCE
MGM GOVT GIRLS HIGH SCHOOL
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