GOKUL JAYAVELU
Bengaluru
Summary
Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
NOC Executive
Retrofit Technologies ( Reliance Jio )
BENGALURU
02.2024 - Current
- Coordinated efforts among NOC teams to enhance operational efficiency.
- Managed daily NOC operations, including budgeting and resource allocation.
- Developed and executed strategic plans for NOC functions and growth.
- Created detailed reports on performance metrics and KPIs for leadership review.
- Implemented processes ensuring compliance with corporate policies and procedures.
- Served as escalation point for critical incidents requiring immediate attention.
- Provided resolutions to issues while escalating complex problems with quality service.
- Supported technical aspects of voice services and equipment, troubleshooting network issues.
- Monitored network performance to determine adjustments needed.
- Conferred with network users about solutions to existing system problems.
- Consulted users to determine areas in need of improvement.
Senior Data Analyst
NIELSEN SPORTS INDIA PVT LTD
BENGALURU
07.2017 - 11.2023
- Ensured timely resolution of client service requests through effective coordination.
- Resolved client service issues by collaborating with relevant stakeholders.
- Maximized client marketing investments by leveraging deep understanding of sponsorship effectiveness.
- Allocated resources strategically across regions while monitoring production processes.
- Planned and directed production activities to maintain team productivity.
- Drafted production schedules for regional teams to optimize workflow.
- Tracked process quality through thorough analysis of recorded data.
- Generated detailed performance reports for clients to facilitate strategic decision-making.
Sports Analyst
NIELSEN SPORTS INDIA PVT LTD
BENGALURU
08.2013 - 06.2017
- Served as data analyst for all NASCAR and FOOTBALL events at Nielsen Sports.
- Executed comprehensive data analysis for commercial audits and audio assessments.
- Conducted in-depth analysis to support strategic decision-making and performance evaluation.
- supported and mentored new team members in audio and data analysis ensuring smooth onnboarding anf skill development.
- Contributed to test analysis for new tool implementation, enhancing process efficiency and accuracy within the organisation
- Working with the footage, broadcast aqnd online teams in implementation of goals of the organsisation.
Education
B.Com - Advertising And Marketing
Sri Sai Sathya Narayana College
Bengaluru06-2013
Pre University - Commerce
Jubilee PU College
Bengaluru06-2010
SSLC - Accounts
Gem English High School
Bengaluru06-2008
Skills
- Network troubleshooting
- Performance monitoring
- Strategic planning
- Incident management
- Compliance enforcement
- Client relationship management
- Problem solving
- Effective communication
- Mentorship and training
- Network monitoring
- Capacity planning
- Problem resolution
- Organizational skills
- Time management
- Team building
- Teamwork and collaboration
Languages
English
First Language
English
Proficient (C2)
C2
kannada
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Hindi
Beginner (A1)
A1
Accomplishments
- Received Best Performed Award for the years 2014, 2016 & 2017 ( Nielsen Sports India PvtLtd )
- Received People Champ Award for the year 2019 ( NIelsen Sports India Pvt Ltd )
Affiliations
- Engaging with knowledge, learning new things, and pursuing intellectual curiosity
- Maintaining physical health through exercise, sports, or other active hobbies
- Nurturing relationships, participating in social activities, and developing strong interpersonal skills
- Understanding one's own strengths, weaknesses, and emotions
- The ability to bounce back from setbacks and challenges
PERSONAL DETAILS
DOB: February 5, 1993
Father's Name: P Jayavelu (Ex-Army)
Nationality: Indian
Timeline
NOC Executive
Retrofit Technologies ( Reliance Jio )
02.2024 - Current
Senior Data Analyst
NIELSEN SPORTS INDIA PVT LTD
07.2017 - 11.2023
Sports Analyst
NIELSEN SPORTS INDIA PVT LTD
08.2013 - 06.2017
B.Com - Advertising And Marketing
Sri Sai Sathya Narayana College
Pre University - Commerce
Jubilee PU College
SSLC - Accounts
Gem English High School
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