Pallavi Kumari
Telecom Engineer
Gurugram
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [NOC Engineer] position. Ready to help team achieve company goals. Proven NOC Executive at Trident Teleservice Pvt Ltd., adept in network troubleshooting and fostering cross-functional team collaboration. Enhanced system uptime and security through strategic IT initiatives, achieving significant improvements in SLA compliance and incident management. Expertise in integrating new technologies underscores a commitment to efficiency and problem resolution.
Overview
3
3
years of professional experience
Work History
NOC Executive
Trident Teleservices Pvt Ltd.
01.2021 - 02.2024
- Assisted in the development of long-term IT strategies by providing valuable input on network design and infrastructure requirements for future growth.
- Improved system uptime with proactive identification and resolution of potential network issues.
- Reduced response time to incidents by developing and maintaining comprehensive documentation of network infrastructure.
- Strengthened the organization''s security posture by evaluating, implementing, and maintaining firewalls, intrusion detection systems, and other network security measures.
- Maintained close collaboration with cross-functional teams to identify areas for improvement in network design, implementation, and maintenance processes.
- Conducted thorough root-cause analyses when addressing complex networking issues, leading to long-term solutions rather than temporary fixes.
- Diagnosed and resolved hardware and software issues.
- Devised scripts and automation tools to improve system efficiency.
- Collaborated with other departments to identify opportunities for integrating new technologies into existing systems, increasing overall efficiency across the organization.
Education
Bachelor of Computer Science - Computer Networking And Telecommunications
S.M.College
Bhagalpur,Bihar,India 04.2001 -
Skills
Network Troubleshooting
Problem Resolution
SLA Compliance
Incident Management
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
NOC Executive
Trident Teleservices Pvt Ltd.
01.2021 - 02.2024
Bachelor of Computer Science - Computer Networking And Telecommunications
S.M.College
04.2001 -