GOKUL N R
Trivandrum
Summary
A dynamic Accounts Receivable Associate and multidisciplinary professional with a strong foundation in Revenue Cycle Management, customer experience, technical support, and marketing. Passionate about data visualization, content creation, and analytical problem-solving, with a consistent record of impactful achievements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AR Associate
Guidehouse India Pvt Ltd
TVM
10.2023 - Current
- Investigate and resolve denied or underpaid claims efficiently.
- Ensure timely claim submission and resubmission for maximum reimbursement.
- Followed up with US insurance companies via phone and email to expedite resolution of pending claims.
- Documented all interactions with insurance companies in the billing system to maintain accurate records.
- Work with the medical billing team to resolve coding errors and payment discrepancies.
- Maintain up-to-date knowledge of insurance policies, coverage, and billing procedures.
- Escalate unresolved claims to the appropriate department, such as the coding or US provider credentialing department, for further resolution.
- Analyzed trends in denials and provided actionable feedback to optimize billing processes.
- Ensure compliance with HIPAA regulations and healthcare industry standards.
- Meet daily and monthly AR collection targets.
Customer Service and Delivery Executive
Ideas and Innovation Squared Technologies Pvt Ltd
Trivandrum
10.2021 - 04.2023
- Resolved customer complaints, enhancing satisfaction and loyalty.
- Provided timely assistance with mobile and desktop applications, coordinating with software team to address issues efficiently.
- Assembled GPS devices and supported technicians across India, ensuring operational readiness.
- Tagged GPS devices in the Kerala government motor vehicle department Suraksha Mitr portal. in the Kerala Gov Motor Vehicle Department Suraksha Mitr portal.
Marketing Executive
EDUMATE Entrance coaching Centre
Trivandrum
04.2019 - 11.2019
- Marketed study packages by prominent professionals to plus one and plus two students preparing for NEET, JEE, and other medical or engineering entrance exams.
- Identified suitable candidates and counseled parents on the significance of entrance exams.
Academic Consultant (Freelance)
AVODHA EDUTECH PVT LTD
Business Development Associate (Freelance)
WILFREEDA’S LANGUAGE CENTER
TVM
Education
B-TECH Mechanical Engineering - Mechanical Engineering
HEERA college of Engineering and Technology
TVM01.2018
Diploma in Oil and Gas - QA, QC, DT & NDT Testing
Techmex Group of Institutions
TVM01.2018
Plus Two -
Govt Model V& HSS Vellanad
Kerala01.2014
SSLC -
DARSANA English Medium Higher Secondary School
01.2012
Skills
- AR Caller
- RCM (Denial Management)
- Insurance guidelines & Billing codes
- ICD-10, CPT, HCPCS
- MS Office Suite
- Power BI
- Problem solving
- Team handling
- Digital Marketing (SEO, SEM,SMM)
- Customer relationship management
- Customer service support
Accomplishments
- Recognized with the Guidehouse Gem award for outstanding performance during Q4 2024.
- Received multiple RNRs for the best performance by a team on a monthly basis.
- Promoted to a level 2 employee within the probation period for performance, skill sets, and understanding of the project goals.
Personal Information
- Passport Number: V3052948
- Passport Validity: 20/10/2021 - 19/10/2031
- Date of Birth: 30/03/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Malayalam
- Hindi
- Tamil
- Russian
Certification
- Certification in Data Visualization with Power BI from GREAT LEARNING
- Google certification in fundamentals of digital marketing from GOOGLE DIGITAL GARAGE.
- Certification in basic analytics from GOOGLE ANALYTICS ACADEMY.
- Certification of course completion in Facebook ads: tutorial to help you start promoting your business from BITDEGREE.
- Certification in Digital marketing tools from SIMPLILEARN.
- Certification in Depression: Treatment, Therapies and Triggers from ALISON.
Timeline
AR Associate
Guidehouse India Pvt Ltd
10.2023 - Current
Customer Service and Delivery Executive
Ideas and Innovation Squared Technologies Pvt Ltd
10.2021 - 04.2023
Marketing Executive
EDUMATE Entrance coaching Centre
04.2019 - 11.2019
Academic Consultant (Freelance)
AVODHA EDUTECH PVT LTD
Business Development Associate (Freelance)
WILFREEDA’S LANGUAGE CENTER
B-TECH Mechanical Engineering - Mechanical Engineering
HEERA college of Engineering and Technology
Diploma in Oil and Gas - QA, QC, DT & NDT Testing
Techmex Group of Institutions
Plus Two -
Govt Model V& HSS Vellanad
SSLC -
DARSANA English Medium Higher Secondary School