Jegadiesan Chandru

• Led team operations, ensuring smooth execution of daily tasks and workflow. * Allocated tasks among team members to optimize workflow. and workload balancing. * Monitoring productivity, quality, and SLA performance. * Conducting one-on-one coaching and team huddles. * Resolving escalations and supporting complex cases. * Compiled daily/weekly performance reports to track progress against targets. * Coordinating with clients and cross-functional teams. * Trained and mentored new employees to enhance onboarding and integration. * Ensuring HIPAA and client process compliance. * Driving process improvements and achieving team KPIs

* Led a team of associates and ensured daily productivity targets were achieved.
* Monitored work quality and maintained high accuracy in billing and claims processing.
* Reviewed and resolved complex claim issues and billing errors.
* Trained new team members on client processes, SOPs, and quality standards.
* Conducted quality audits and provided constructive feedback to improve performance.
* Handled escalations from clients and internal stakeholders in a timely manner.
* Prepared daily and weekly productivity and quality reports.
* Coordinated with onshore/client teams to clarify process updates and resolve issues.
* Ensured compliance with HIPAA guidelines and client-specific policies.
* Managed team attendance, workload distribution, and shift planning.
* Identified process improvement opportunities to reduce denials and improve turnaround time.
* Motivated the team to achieve KPIs such as productivity, quality, SLA, and accuracy.

• Worked on the end to end process
• Actively follow up on accounts to facilitate collections.
• Resolve any discrepancies related to invoices and payments.
• Reduced aged receivables significantly by proactively identifying trends and addressing potential barriers to payment collections.
• Maintained team production and quality, while also assisting the team in performing well for their growth.
• Strengthened quality management process to bring errors to near-zero reporting and general bookkeeping.
• Trained and supervised the team employees on best practice and accurate process forecasting.
• Evaluated existing resources and developed new strategies to maximize effectiveness in addressing identified gaps.
• Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.

• Worked as an AR Associate at Omega Health Care Pvt Ltd, where I was responsible for managing accounts receivable processes and ensuring timely payment collection.
• Utilized my strong accounts receivable and Microsoft Office skills to effectively handle billing discrepancies and maximize revenue.
• Managed accounts receivable processes and ensured timely payment collection.
• Handled billing discrepancies and resolved issues to maximize revenue.
• Collaborated with cross-functional teams to address billing or payment issues.
• Provided solutions to ensure accurate reimbursement and maximize revenue.